โ05-23-2024 08:14 PM
Iam trying to order a replacement SIM for my son. He is in my Group Plan. When I go to order one it will only allow me to order a SIM for myself [group owner] I see no way of ordering for someone in my plan. Could someone help me please?
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โ05-23-2024 09:10 PM - edited โ05-23-2024 09:11 PM
Order a new replacement SIM and weโll block your lost SIM straight away.
โ ๏ธVery important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.
If your SIM has been lost, stolen or damaged, donโt worry, weโve got your back. ๐
Follow the link to order a free replacement SIM.
Youโll be asked to confirm your delivery address, or provide a new one.
Along with this, if you're a Group Owner requesting a replacement SIM for a Group Member, you'll be prompted to confirm the full name and number of the Member you're requesting a new SIM for.
โโโโโโโโโโ
As this is the Smarty Community Forum, we are customers just like you, we donโt work for Smarty, so any issues re the above advice, you will need to open a webchat with Smarty, which is available 08.00 - 20.00 seven days a week.
* The above info is from :
https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
โ05-24-2024 08:46 AM
@MrSweeper Did you start by logging into his account first?
โ05-23-2024 09:10 PM - edited โ05-23-2024 09:11 PM
Order a new replacement SIM and weโll block your lost SIM straight away.
โ ๏ธVery important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.
If your SIM has been lost, stolen or damaged, donโt worry, weโve got your back. ๐
Follow the link to order a free replacement SIM.
Youโll be asked to confirm your delivery address, or provide a new one.
Along with this, if you're a Group Owner requesting a replacement SIM for a Group Member, you'll be prompted to confirm the full name and number of the Member you're requesting a new SIM for.
โโโโโโโโโโ
As this is the Smarty Community Forum, we are customers just like you, we donโt work for Smarty, so any issues re the above advice, you will need to open a webchat with Smarty, which is available 08.00 - 20.00 seven days a week.
* The above info is from :
https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
โ05-24-2024 09:27 AM
Ordered now, thanks
โ05-24-2024 08:46 AM
@MrSweeper Did you start by logging into his account first?
โ05-24-2024 09:26 AM
Got it, thank you.