SIM Replacement

[Muthoni_2133249]

Hi. I lost my SIM card recently. I have been on the help pages on how to go about replacing it. But I cannot find ‘Manage my SIM Card’ on the app or the website. Any tips please on how to find this so I can order a replacement SIM? Thanks

[MSF]

@Muthoni_2133249  Try this: https://smarty.co.uk/dashboard/settings/manage-plan 

[Muthoni_2133249]

Hi. Thanks for the link. This however takes me to ‘Manage my plan’. What I’m looking for is a link to ‘Manage my SIM card’ or ‘Replace my SIM’, as per the help section. I’ve gone through the entire menu on both the website and the App, and can’t seem to find these sections. 

[MSF]

@Muthoni_2133249 ...and doesn't that show a blue bar "Replace sim"?

[MSF]

@Muthoni_2133249  Also: https://help.smarty.co.uk/en/articles/12008637-how-to-replace-your-smarty-sim