Replacement SIM

[MrSweeper]

Iam trying to order a replacement SIM for my son. He is in my Group Plan. When I go to order one it will only allow me to order a SIM for myself [group owner] I see no way of ordering for someone in my plan. Could someone help me please?

[JJP2RidesAgain · Accepted solution]

What to do if your SIM card gets lost or stolen

Order a new replacement SIM and we’ll block your lost SIM straight away.

Written by Casey

Updated over a week ago

⚠️Very important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.

If your SIM has been lost, stolen or damaged, don’t worry, we’ve got your back. 👇

Here’s how it’ll work:

1. Follow the link to order a free replacement SIM.

You’ll be asked to confirm your delivery address, or provide a new one.

Along with this, if you're a Group Owner requesting a replacement SIM for a Group Member, you'll be prompted to confirm the full name and number of the Member you're requesting a new SIM for.

——————————

As this is the Smarty Community Forum, we are customers just like you, we don’t work for Smarty, so any issues re the above advice, you will need to open a webchat with Smarty, which is available 08.00 - 20.00 seven days a week.

* The above info is from :

https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen 

[JJP2RidesAgain · Accepted solution]

What to do if your SIM card gets lost or stolen

Order a new replacement SIM and we’ll block your lost SIM straight away.

Written by Casey

Updated over a week ago

⚠️Very important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.

If your SIM has been lost, stolen or damaged, don’t worry, we’ve got your back. 👇

Here’s how it’ll work:

1. Follow the link to order a free replacement SIM.

You’ll be asked to confirm your delivery address, or provide a new one.

Along with this, if you're a Group Owner requesting a replacement SIM for a Group Member, you'll be prompted to confirm the full name and number of the Member you're requesting a new SIM for.

——————————

As this is the Smarty Community Forum, we are customers just like you, we don’t work for Smarty, so any issues re the above advice, you will need to open a webchat with Smarty, which is available 08.00 - 20.00 seven days a week.

* The above info is from :

https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen 

[MrSweeper]

Ordered now, thanks

[MSF · Accepted solution]

@MrSweeper Did you start by logging into his account first?

[MrSweeper]

Got it, thank you.

[Kumudul]

Although the original question was resolved, I wanted to highlight a crucial part of the answer that might help others. I encountered the same issue, which led me here. This problem occurs when attempting to replace a SIM card using a group member’s account. Instead, you must log in using the group owner's account to access the option to select and order a SIM card. It appears that only the group owner can request a new SIM for group members. Interestingly, however, all group members are able to replace the group owner’s SIM.🤣

[MSF]

@Kumudul  Not sure that's necessarily correct.

Here is a definitive list from Smarty: https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do