got a new phone and moved my sim - being told that I have activated my sim

[JamesMc_2048628]

I haven't got a new and its been activated for a long time (over a year).

but now it is saying this "We noticed you activated your SIM. Do you want to bring your phone number to SMARTY?"

Do I need to say yes to bring my number over? if I don't do i lose my number?

The phone won't call out but texts are sending and receiving. 

[MSF]

@JamesMc_2048628 Not sure why you got that message - is it in the app, the website or via text to your phone?

What number does your Account Dashboard show? That will be the number that Smarty associates with your account.

Are you sure you put in the same sim as you took from the old phone?

The new phone - have you checked that it is VoLTE compatible with Smarty? https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible

[SmartyTrousers · Accepted solution]

I think that prompt to let you know about the facility to port in a number from another network is always shown in your dashboard (as you can port in a number at any time). It's nothing to be concerned about and you don't need to do anything.

Regarding your calling issue, I agree with @MSF's advice - you need to check the new phone is compatible with Smarty's VoLTE (4G calling).

[MSF]

@SmartyTrousers @JamesMc_2048628  Yes, I had quite forgotten that the section offering you the opportunity to port in a number is shown in your dashboard regardless of how long ago you in fact ported in the number you wanted. https://smarty.co.uk/dashboard/settings/phone-number shows me that even though I ported in my number a long time ago - I'm sure that the numbers were in Latin figures then!! 🤣

[JamesMc_2048628]

Did confuse me but it seems expected. Everything is working ok so I will just crack on with Christmas 😄