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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 105762 Views
  • 499 replies
  • 8 kudos

Change PAC submission ?

Moving to SMARTY after being really messed around by O2. They mistakenly terminated me entirely meaning the PAC they gave me to switch is invalid, hence SMARTY is struggling to complete the transfer. I've had to start a new contract with O2 to get my...

Ordering sim card on group plan

I need to order sim card on group plan but it keeps saying the wrong one despite me clicking into the account. If I press yes this one I'm worried wrong one will be turned off.

Appalling 4G signal strength. Disappointing!

4 reasons why I moved from Vodafone to Smarty: Price (very competitive for unlimited calls/texts + 40GB of data/month); SIM-only contract terms (1-month rolling contract; in EU, no roaming charges and 12GB/month of data without charge); Signal streng...

FredD by SMARTY Pioneer
  • 9549 Views
  • 11 replies
  • 9 kudos

Voice calling delay

I am occasionally getting very significant delays in my voice calls, so that the other person does not hear what I am saying until later, and it is impossible to have a discussion. This has been happening on and off - has anyone else seen this proble...

akis by SMARTY Pioneer
  • 678 Views
  • 2 replies
  • 0 kudos

Number Porting / Under 16 Issue

All ,I hope someone can help me I have recently come to smarty and set up a group plan for my family, one of which was under 16, I setup the account under my email as I thought he could only have an account over 16 ( after reading on here I find out ...

pantha007 by SMARTY Enquirer
  • 901 Views
  • 4 replies
  • 0 kudos

Sudden upsurge of Data usage this month— why???

I have had a smarty accident for about 2 years and managed most months with my 8GB data limit for my regular use. But this month (4Nov to 3Dec) my data ran out within a week and I have had to add on 2GB three times !! Annoyed and perplexed as to why?...

Data top up failure

I was told my data was running out a week before end of monthly contract. A day later my data ran out. I took out an add on for an extra 10Gb for £9 which should have been more than enough for 4 days when contract renews. By the end of the same day y...

Voice mail activation issues

This is very much disappointing that the voicemail activation process is so hectic and time consuming but the end result is 0. How can a smarty SIM user set of the voicemail?

Motorola G85 5G 256GB Mobile Phone

Hi all just wanted to ask here if anyone is using a Motorola G85 5G 256GB Mobile Phone on the smarty network having to upgrade due to the network changes and want to check before buying 

Reboxed's trade-in offer

Just joined Smarty - hi all. Does anyone know the situation regarding selling a phone to Reboxed? The web page has been down for a couple of days https://www.sell.reboxed.co/ Many thanks in advance.

HOW DO WE GET £20 FOR FRIENDS?

DEAR COMMUNITY THIS STARLITE AN AUTHORArtist, Book Designer but I am not perfect and I do not know when I get my reward for referral of friends. So kindly replyLisasimpson.org.5@gmail.com 

Upgrade

I was on a promotion contract of 40 to 60 GB and there was and upgrade from 40 to 80 GB so I signed up for it but it is still showing that I am on the 60 GB promotion what should I do? I signed up over a month ago and have done it twice but still has...

Improving data speeds.

Hi, i live in a 5G covered area and currently using a sim router for the best possible speeds, but the speeds are not great at all. Today being a bad day. Most ive had before is 150mbps but even that for 5G is not meeting my expectations. Is there an...

Happy Black Friday! Check out SMARTY's no-stress offers 🎉

Black Friday is once again upon us! And at SMARTY, we believe in making life simpler, especially during the hustle and bustle of sale season. That's why we're excited to share with the SMARTY community our Black Friday SIM Only deals that are no-non...

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Anny by Team SMARTY
  • 3301 Views
  • 7 replies
  • 1 kudos

Promotional upgrade

Can somebody explain why my Black Friday promotional upgrades have not yet been processed? My plans should be increasing from today, 1st December 2024..

Changing Credit Card that is used for monthly payments

I need to change my credit card details that is used to pay for my account monthly . I have read the article by Mike that was updated over a yer ago. He says to go to Dashboard, then Payment settings, then UN-tick the "Auto Renew" box, then UN-tick t...