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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26064 Views
  • 486 replies
  • 7 kudos

Can’t send iMessage on apple after porting

Hi I ported last week and all is well apart from I can’t send iMessage with the number I ported over. it still has the number I don’t want and won’t let me change it and it’s also that number under my card on iPhone and I can’t change it. any ideas p...

Cant use account balance to buy addon

I topped up my phone over 5 hours ago and saw that it was instantly credited to my account.I then tried to buy an add-on using my account balance and it was asking me to choose a payment method, it had no option to pay using my existing credit.I have...

No service

First sim showed no sim in phone. Tried everything.Smarty sent another, which shows, no service. Really stressed. Can anyone help please?

All calls to me are now showing as "unknown"

I'd been wondering why I was missing calls from my family despite having their number set to override the DND on my phone. I've realised that suddenly all calls are coming through to my phone without the caller ID. I have tried 3 family members on 3 ...

imjs by SMARTY Pioneer
  • 522 Views
  • 1 replies
  • 0 kudos

Sim card

Hi I've got a smarty sim I use for data on my dongle which works great. I also had another sim than I want to use as my business phone I've tried to activate it and can and when I put the sim into the phone it isn't working I have printed business ca...

Pixel 8a WiFi calling compatibility

Can anyone please confirm if WiFi calling on the Pixel 8a is supported? I've been happily using it on my 6a, and am looking to upgrade to the 8a. The handset compatibility page lists 6a, 7a, 8, and 8 pro as supported, but not the 8a. I'm just assumin...

darksquid by SMARTY Pioneer
  • 1323 Views
  • 5 replies
  • 0 kudos

Dongle

My phone says I have a good signal from dongle, but it says I am connected of line

Refer a friend

I used the link to setup my account but I don't think it has worked as when I setup my daughters account afterwards I noticed a banner along the top saying you have been referred by xxxxx which wasn't on mine.

Internet access

Since the 1st of September I have not been able to access the internet! Hence, cant access any apps - whatsapp, youtube etc. Has something changed ? Im still getting notifications from Telegram and Youtube: However, I cannot connect to them or any ap...

Contact customer service

I want to get in touch with customers service but don't know how to. Can someone please help direct me? I want to remove adult content blocker as my safe search if on whilst using Google and I can't seem to turn it off myself.Thanks in advance 

Raine87 by SMARTY Rookie
  • 903 Views
  • 2 replies
  • 0 kudos