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Using sim in WiFi box routeron holiday

Hello I’m using a smart sim in my WiFi box router in uk but wanted to ask can the same sim be used when I go to turkey for three weeks Or do I need a new Turkish sim when I arrive to insert I to box Or Can same smarty sim still work cheers dave

Resolved! Change group owner

I was the owner of a group of 3 accounts. However I closed my account with Smarty as I got a company phone. Ideally I'd like to make one of the other two accounts the new group owner. I've read that I must disband the group, but I don't know how to d...

Saving all my data on iPhone

Hi. I am moving from o2 to smarty and want to make sure all my apps, photos, messages etc transfer across. Does it happen automatically as I think my data backs up to iCloud 

Agepage99 by SMARTY Rookie
  • 419 Views
  • 2 replies
  • 0 kudos

Download Speed, Blown away!

I'm a new customer, I've been checking at different locations throughout the day my net speeds. Amazing 5G speeds: home indoors = 260'ish mbps and in the office at work =  800+ mbps and finally in the car out and about (Manchester) = easily 200 mbps....

New port issue

Hi,I have had an email to confirm transfer of my old number was successful. The dashboard shows my old number however I cannot currently make or receive calls or texts.The port only happened at 4pm UK time today. Is there normally a delay from the em...

Transfer problem

Why is it taking so long to transfer my number? This is totally unacceptable, over 24 hours so far. I have another phone that I was going to move to Smarty but if this is the service they've got no chance of getting any further custom. 

Resolved! Voicemail

New user here...... how do I know if my voicemail is active or not?

msr by SMARTY Pioneer
  • 671 Views
  • 2 replies
  • 0 kudos

Turning SIM off

We're off abroad for 10 days and I only need my phone for connecting to Wifi (unless we have an emergency) so I'm thinking the best way to avoid unexpected charges is to turn the SIM off in my phone's settings.  Is there a problem with doing this as ...

Sim card

I have just paid for a new sim card. But will it be on a new number or the existing number held? 

Resolved! Group account set-up

I've spent ages trying to sort this out and can't get any sensible response from webchat as we're going round in circles. I set-up a group account last year with 2 SIMs. One for me to take camping and one for a child to use in their mobile. The child...

Reesy_24 by SMARTY Pioneer
  • 1083 Views
  • 4 replies
  • 0 kudos

Swap SIM card

How do I swap my sim? I accidentally activated this sim but don’t have access to it and I need to buy one and I want to use it? How do I do it? 

BigDosser by SMARTY Rookie
  • 359 Views
  • 1 replies
  • 0 kudos