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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Resolved! Using phone abroad

Hi all. I'm going to Jamaica from the UK. I would like to know from anyone how your android etc phone worked when you were abroad. I have my android phone's APN set to '' Any information appreciated. Thanks. 

Inbound call logs

How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only...

Cushy3031 by SMARTY Pioneer
  • 5 replies
  • 1 kudos

Phone blocked by continuous incoming calls

I have received a stream of calls from mobile phones + messages asking me to call back + some very rude remarks. As soon as I declined a call another one came in. Have had to change my number as Smarty had no other solution. Has anyone else experienc...

Resolved! Using my phone abroad.

Good morning.I am a little confused by the various add-ons to use my phone in the Carribbean.Basically, I want to call the within the country of Jamaica plus the UK, send text and use data for navigation purposes for a two week visit.Could someone ki...


Who else is leaving Smarty due to lack of esim? Since I joined Smarty, I've been very happy overall, but the lack of esim is a big issue now that phones are moving in that direction. I tried to sign up with Lycamobile, but they are awful. I've just f...

Top up

I have just got a top-up voucher from shop and you have put me on the wrong plan I wanted the £12 plan with 125 g data unlimited text and unlimited message 

Resolved! Download Speed...Mbs

I have activated a new SIM from Smarty after using EE for 6 years. The reason for the change was the Unlimited Data price. WHAT A MISTAKE THAT WAS. Realising this after only 2 days. My EE Download speed is 75Mbs average.  SMARTY' Download speed is a ...

Hardly any internet connection in Annan DG12 5PN

Hi, currently on holiday, whilst the site has public internet, I need to hotspot from my phone, the coverage indicator for DG12 5PN indicated (and still indicates) good coverage for 4g.But my phone will hardly ever connect to the internet, and when i...

Competition entry

SMARTY can you please let us know if / when you plan on opening up our network so we can enter completions via text?! Considering going elsewhere for the service and looking at previous comments it looks as if others would like this service too.

PAYG Sim activation question

Hi, I am new to pay as you go. I currently have a contract with O2, I am the main account and also have both my daughters contracts connected which I pay, I receive one bill.I have received my payg sim today but don't want to activate it yet as I am ...

Safari Browser

Does anyone else using Safari experience not being able to edit a post?I see the edit feature when I post, but clicking on it has no effect.If I move over to Chrome, the edit feature works.So, I hear you say "Why not use Chrome then?" - I stick to Sa...

  • 3 replies
  • 0 kudos

Wi-fi calling suddenly working

I've posted here before about not being able to get wi-fi calling on a Moto G54. Well suddenly I can. Just what I needed to save me from the tedious business of swapping networks. But the Moto G54 is still not on the compatibility list. I'm curious t...

Dducks22 by SMARTY Maverick
  • 3 replies
  • 1 kudos

Changing number

Good evening,  I have changed from 3 to SMARTY and have submitted a request for a number change (to bring my old number with me). Can I use my SMARTY sim with the number I do not want on it for the time being until it changes? 

Resolved! Adult off

I’m trying to take the adult off but isn’t working with my card, it’s saying unprocessed May I know why ?