Lost phone need a new sim with same number

[Chalkychap · Accepted solution]

Try the steps in the following help article:

What to do if your SIM card gets lost or stolen | SMARTY Help Centre

[FionaTh_1076694]

Doesn’t work for a group member. System wants to replace my group leader’s sim not mine

[Chalkychap]

Ah, that's frustrating @FionaTh_1076694. 
I guess you'll need to ask for a replacement SIM using the SMARTY online web chat support team. The support team work 8am - 8pm daily.
Access web chat from the icon bottom right of your screen, when you're signed-in to your online dashboard.
🍀

[Marysuth_706265]

I lost my phone I need a new sim with the same number

[MSF]

@Marysuth_706265 If you search the website for help, you will come across this: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

[JohnSava_347395]

New sim same number 

[MSF]

@JohnSava_347395  The link I shared should give you the info.