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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 95204 Views
  • 499 replies
  • 8 kudos

Adding a Uswitch deal to a Smarty group

I joined Smarty with a new sim which is working great so far. But now I want to transfer my main phone number to Smarty aswell. I'd like to have both new and transferred under the same email address, and I understand the way to do this is set up a Gr...

tiresias by SMARTY Maverick
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap (like Three's) ?

I'm new to Smarty having moved from Three.Three have a monthly Spend Cap setting, described here:https://www.three.co.uk/support/bills-and-contracts/your-monthly-plan-and-usage/spend-capswhich I had set to zero pounds. It gave me the peace of mind th...

tiresias by SMARTY Maverick
  • 2240 Views
  • 3 replies
  • 1 kudos

Resolved! enter SPAC Code in Dashboard

Hello, New Customer here, I have paid for my Smarty Sim Contract, I pressed the button 'Maybe Later' for phone. I now have my PAC Code from EE and I need to put it onto my account in order to Transfer to Smarty. I've been told to go to Dashboard/Sett...

Externally Accessible Public IP address.

I have services running on my home network that I would like to be able to access from outside my home (local smart home, SSH access, NAS, OpenVPN Server Etc).  I run the necessary equipment (I work in IT) but the Smarty service IP does not route bac...

Resolved! Voicemail from blocked number

I have blocked a 0330 number on my phone as it is a spam number and I was receiving up to 13 calls a day. Today when i opened up my voicemail service I was informed that I had 14 messages. All from this number. I don't understand why, when the number...

Trying to set up

Am I being thick?  I have a wifi router in my motor home. I’ve chosen Smarty for a data only rolling contract. I’ve set it up, I’ve verified, I’ve entered the password yet my phone can see the wifi, connects to the modem but does nothing else . Any i...

Resolved! Add - ons section of web page not working

im experiencing problems doing Add- ons on the web page , im logged in and when i try to do a Add on its not loading up and just swirling round , ive tried Android and 2 different browsers on my Desktop , its definatly an issue at Smartys Server end ...

CS2447 by SMARTY Maverick
  • 850 Views
  • 3 replies
  • 0 kudos

Duplicate sim on one plan

Is it possible to get a duplicate sim for my account? So two identical sims ?Want to use two different phones, one of which is not a smartphone and I’ve heard of this in other countries.

New phones for christmas do i need new sims

hi, im getting my daughters iphones for Christmas, they are both currently on smarty plans (one apple the other android). Do i need to order 2 new sims for the new phones or can they simply take the ones out their old phones and put them in the new o...

Auto Renew 1 of 3 Sims

Can I turn off the auto renew on only one of the 3 sims I have as group leader? 1 of the 3 sims is data only and I don't want to use it everymonth in my motorhome, so can I just turn auto renew for this one?

Changing deals

I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers. 

Resolved! MIFI Router

If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?

Voicemail issues

The voicemail activation process is so difficult that a customer will end up by getting frustrated and wasting a lot of time. Even though the process seems so easy but every time I am typing a password the system is only saying "That option not avail...

New sim

I have just added a family member to my group plan and it said a new sim will be posted out.I have a spare sim left over from a few weeks ago. Can I activate this one or do I need to wait for the new sim to arrive?

Switch

I have recently setup my first smarty sim and all was working well. I started a new group, ordered a new service / sim which arrived. I activated the new sim and provided a pac code to attach the previous number. I find today that the number for the ...

Activating sim card early

Hi guys,I have requested my old phone number transfer to be completed on the 29.11.2024 however I would like to get it done earlier as I have my card is it possible? I sent a request and it came back with "We will make sure your phone No is transferr...

Dolcevita by SMARTY Enquirer
  • 484 Views
  • 1 replies
  • 0 kudos