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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25351 Views
  • 486 replies
  • 7 kudos

Mobile router throwing banking off.

Hi I've got a smarty sim in a mobile router at work. huawei 5g cpe pro. When I connect my santander bank account to it , it let's me but alot of time throws me off!! Is it a router setting??. Thanks Simon 

Cheesy6 by SMARTY Pioneer
  • 779 Views
  • 2 replies
  • 0 kudos

No service

Hi I was using my phone yesterday and around 12am last night and all of a sudden lost service and still no service. Actually had to top up another SIM card from a different network so I can get on here and try and get some help. Have been with smarty...

Steven88 by SMARTY Pioneer
  • 534 Views
  • 2 replies
  • 0 kudos

Resolved! roaming in france not working

Hi,any tips to get messages and calls working whilst roaming in france, i have changed the apn and data and picture messaging works fine just calls and text not working. everything worked fine in italy but in france there seems to be a problem.

EU Roaming Pass, where do you buy?

Ive got an unlimited everything sim and am off to france for a few days. However i cant see how to buy an EU Roaming Pass, does this actually exist? In my dashboard i can only buy standard data add ons!

Phone stopped making and receiving calls

Had sim for about a year so no probs usually, but today was told I was rung several times, checked and nothing, tested at home and its not making or receiving calls at all, texting, net all OK, on Android, any ideas, tried switching off, removing sim...

Where to find the unlimited dsta for £16 deal

I saw a deal for unlimited data for 16.00 a month advertised but when I look in my app it is not there? I want to change over to it before the 11th when my existing tariff of 50g will renew and customer service are useless

Smarty is a scam

Smarty is a scam,  they take money from you for a SIM that they don't send and refuse to refund the money.

Getting Started.

I bought a sim through my laptop, and I can't open it because I can't remember the password from when I bought it. Getting a link to a new password from my email account doesn't work, since I can't access it from the dead phone. Can anybody help?

Any options for 1-2 week EU data unlock?

I see there are options for 1 and 3 day data unlocks for the EU. While this is great, when I go on holiday I usually go for 1-2 weeks.It’d be great if there were more discounted options to cover longer visits to the EU; as 3 days really doesn’t suit ...

filsapia by SMARTY Pioneer
  • 412 Views
  • 1 replies
  • 0 kudos

Names associated with mobile No

Hi I have two sims currently with smarty but one is down as me (owner) and I would like to change this to my daughters name as the other sim is in my other daughters name is this possible

Network signal

HiI have noticed a real drop in signal quality and network speed over the last few weeks  Has anyone else , are smarty sorting it?If not sorted in the next few weeks I am leaving 

international data

Really disappointed in the Smarty service. Very slow ping in the UK, and unusable abroad. I went to France for a week recently, no service whatsoever, and no (easy?) way to activate roaming. I also purchased a £5 EU data add-on which changed nothing,...

Can’t send iMessage on apple after porting

Hi I ported last week and all is well apart from I can’t send iMessage with the number I ported over. it still has the number I don’t want and won’t let me change it and it’s also that number under my card on iPhone and I can’t change it. any ideas p...

Cant use account balance to buy addon

I topped up my phone over 5 hours ago and saw that it was instantly credited to my account.I then tried to buy an add-on using my account balance and it was asking me to choose a payment method, it had no option to pay using my existing credit.I have...