Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
How can I top up my sim today ? It’s not due for renewal to 17
Hey!SMARTY support Wifi calling on the 4G variant of the Honor Magic4 Lite but not the 5G variant?Is there a chance Wifi Calling will be added to this device. Plus I barely get 5G out and about, this might be why. I get 5G in my home area, but no whe...
Hi So this device has the capabilites as I have tested this with an EE sim, and VoLTE comes up but on SMARTY it doesn't?The list doesn't even display its compatible, but shows the 4G version is? What's that about? I paid a bit for a device for it to ...
I purchased an add-on so I could make an international call.My bank card was charged, but the add-on does not appear on my Smarty account and I'm unable to make the call. How do I resolve this?
I have a Motorola G7 Plus phone which due to the 3G switchoff is currently not able to make network voice calls (only possible via 3rd party apps such as WhatsApp). When going into Testing mode on the phone it clearly shows the VoLTE calling option a...
Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...
Samsung s24 ultra is recognising a phone number that was originally assigned to the SIM. I ported across my new number to this SIM when using my previous phone but today I pop this SIM into the new s24 phone and it is detecting the old number. I hav...
My elderly farther uses a kindle, I want to get him set up with your company for his Kindle , how do I go about it please ?
Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...
I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...
Why has smarty’s reception recently gone really bad I’ve been on network nearly 2 years but no issues have changed my handset too to a brand new one. Anyone else experiencing network issues
I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...
Hi I've been getting prank calls does anyone know how I can request a new smarty number ?
Can you be charged for minutes over 60 on an unlimited plan
Does unlimited data mean unlimited or is there a cap usage you can use?
I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?
Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...
Hi I have received my sim today but I can’t activate it please help me
How do I take advantage of a new plan with more data at the same price
Hey it says my plan has paused I was going to top up
