Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Since moving to Smarty I have had real bad service availability… I live in the country but previous service providers O2, EE always gave a service. I’m trying to arrange a meeting today but seven text send attempts have all failed today… and this is...
Hello, New Customer here, I have paid for my Smarty Sim Contract, I pressed the button 'Maybe Later' for phone. I now have my PAC Code from EE and I need to put it onto my account in order to Transfer to Smarty. I've been told to go to Dashboard/Sett...
Hello i used my debit card insted of my credit card will i been refunded the £1 that has come put of my bank
I have services running on my home network that I would like to be able to access from outside my home (local smart home, SSH access, NAS, OpenVPN Server Etc). I run the necessary equipment (I work in IT) but the Smarty service IP does not route bac...
I have blocked a 0330 number on my phone as it is a spam number and I was receiving up to 13 calls a day. Today when i opened up my voicemail service I was informed that I had 14 messages. All from this number. I don't understand why, when the number...
Am I being thick? I have a wifi router in my motor home. I’ve chosen Smarty for a data only rolling contract. I’ve set it up, I’ve verified, I’ve entered the password yet my phone can see the wifi, connects to the modem but does nothing else . Any i...
im experiencing problems doing Add- ons on the web page , im logged in and when i try to do a Add on its not loading up and just swirling round , ive tried Android and 2 different browsers on my Desktop , its definatly an issue at Smartys Server end ...
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Is it possible to get a duplicate sim for my account? So two identical sims ?Want to use two different phones, one of which is not a smartphone and I’ve heard of this in other countries.
hi, im getting my daughters iphones for Christmas, they are both currently on smarty plans (one apple the other android). Do i need to order 2 new sims for the new phones or can they simply take the ones out their old phones and put them in the new o...
Can I turn off the auto renew on only one of the 3 sims I have as group leader? 1 of the 3 sims is data only and I don't want to use it everymonth in my motorhome, so can I just turn auto renew for this one?
I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers.
If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?
The voicemail activation process is so difficult that a customer will end up by getting frustrated and wasting a lot of time. Even though the process seems so easy but every time I am typing a password the system is only saying "That option not avail...
I have just added a family member to my group plan and it said a new sim will be posted out.I have a spare sim left over from a few weeks ago. Can I activate this one or do I need to wait for the new sim to arrive?
I have recently setup my first smarty sim and all was working well. I started a new group, ordered a new service / sim which arrived. I activated the new sim and provided a pac code to attach the previous number. I find today that the number for the ...
Hi guys,I have requested my old phone number transfer to be completed on the 29.11.2024 however I would like to get it done earlier as I have my card is it possible? I sent a request and it came back with "We will make sure your phone No is transferr...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
the coverage map for 3g is about right in this region (cm9) ie very poor yet my phone is using 4G. which should be good...is there something in settings i am missing?
