Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...
Hi I've been getting prank calls does anyone know how I can request a new smarty number ?
Can you be charged for minutes over 60 on an unlimited plan
Does unlimited data mean unlimited or is there a cap usage you can use?
I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?
Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...
Hi I have received my sim today but I can’t activate it please help me
How do I take advantage of a new plan with more data at the same price
Hey it says my plan has paused I was going to top up
Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.I haven't paused it, does anyone know how to unpause my plan?
I think the 12gb limit for EU roaming is unfair, if you’ve paid for 40gb (as I have) you should be able to use it freely
Hi lost my sim card how can i order a new one
Hello All I am becoming increasingly frustrated by two issues regarding Smarty: 1: In spite of navigating the Smarty website, my account and the forum, I am unable to establish how to contact an advisor for Smarty. 2. I am in the UK. I have attempt...
In Perth (also heading to Melbourne).I want to use smarty with add on purchased as described in the Smarty advice. Settings are. Correct (access point names). But under settings / mobile / network selection Automatic, nothing is found (in Perth)if I...
Access your account without a password
Smarty are taking money from my account but telling me I don't have funds. What's going on?
Hi my signal for my phone has been fine up until the last two days lost signal for about a hour then came back on and was fine until today it’s been off constantly all day then randomly comes back on with 1 bar for about 10 seconds then goes straight...
