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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Sim fraud

Does anybody know what security is in place to avoid fraudulent sim swaps? Is it possible to set a pin to avoid a bad actor taking control of your accoun?

Phone number does not work abroad

I am abroad and have several issues- I bought add on to be able to send a text (to my bank to validate transaction)- it did not help, ie roaming did not switch on, but the add-on value disappeared.  I bought about £5 - the same story.  No roaming and...

Mobile 3

I am a new user. I have voice and text messages , but have no mobile data.  Any advice please 

Bad line when I make a call

Hi, can anybody help? I have a Samsung A14 and when I make calls whoever I call complain that they are unable to hear me due to a bad connection. I seem to signal but I am at a loss to what the issue is? 


I have done everything that i have been asked to do and my phone still doesn’t work when I’m away I need help with this asap as I travel away again this week and would like it to work in Europe while I’m away 

Swapping a mobile sim with a data only sim

 Hi, don't know if there is anyone out there in the community who can help me.I have a SMARTY sim card which I use in my iPad, unfortunately I had ordered it before SMARTY offered data only deals and my iPad sim card deal is actually meant for a mobi...

Resolved! Indian Holiday

Hi guys, new member,first post.I'm off to India next week for a holiday.Hopefully to see a wild Tiger!I won't need to use my phone at all, except for WiFi in the hotels, so I'll use WhatsApp for messages and calls.What do I need to change please so I...

Mickyh7 by SMARTY Maverick
  • 6 replies
  • 0 kudos

Resolved! Put sim in mobile router

I wondering if I could just take my sim out of my phone and pit in my mobile router, then just use that connected to my PC when out in the van?

How to keep my account open

I'm moving out of the UK, but I'd like to keep my UK number. What do I have to do to keep my Smarty account open? It sounds like I need to buy a monthly plan once every 220 days - is that it?Will Smarty ever terminate my account, e.g. if I'm not conn...

fwp by SMARTY Pioneer
  • 6 replies
  • 0 kudos

Unable to receive SMS messages

I am in the process of moving from Portugal back to the UK. I transferred my UK number to Smarty in December returning to Portugal in January. So far no issues, I have been able to use my UK number without problems however when a Portuguese number se...

New User

I have just purchased this contract I have no SIM it says mobile network not available for mobile phone how to I order a SIM?

Resolved! Porting number whilst abroad

I'm currently with Smarty. I want to port my number to giffgaff whilst abroad.According to Smarty, this is not possible: to giffgaff, it is: https://community.giffgaf...

fwp by SMARTY Pioneer
  • 1 replies
  • 0 kudos

Resolved! Plan is paused - no reason given

Hi, I’ve renewed my sim and it says on my account my plan is paused, didn’t have any issues taking the money out of my account  though. No reason given why it’s paused only to contact support team… any idea why? Thanks

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...

Wilma by SMARTY Maverick
  • 11 replies
  • 2 kudos