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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 16346 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78896 Views
  • 498 replies
  • 8 kudos

How do I get 4G+ working

I have a 4G+ router TP-Link Archer MR600 V3 setup, it has the specs so it should run at this speedit has the requirements as needed from https://help.smarty.co.uk/en/articles/4670061-what-bandwidth-and-spectrum-is-available-on-smartyLow Band: 700MHz ...

Network Throttling?

Smarty's Policy on Network Policy states they don't do Network Throttling or Data Shaping.However, I've been having an issue very similar to what this user described last year.Between 1am-8am approximately, the connection is fine.By 8am, the Download...

Mr_P by SMARTY Pioneer
  • 1342 Views
  • 4 replies
  • 0 kudos

Can’t send a text

Since swapping to smarty, when I text my husband, he doesn’t receive them yet he can text me and I receive his. We both have same iPhones. He’s on Lyca network. It’s driving me mad! Tried contacting cust service but it’s hopeless, they don’t seem to ...

Hi

Hi to my new smarty family I'm new on here I'm sure we can share our experiences together on here be friendly to each other 

Help

How can I top up my sim today ? It’s not due for renewal to 17 

Honor Magic4 Lite 5G doesn't support Wifi calling?

Hey!SMARTY support Wifi calling on the 4G variant of the Honor Magic4 Lite but not the 5G variant?Is there a chance Wifi Calling will be added to this device. Plus I barely get 5G out and about, this might be why. I get 5G in my home area, but no whe...

Jack0x by SMARTY Commentator
  • 1598 Views
  • 1 replies
  • 0 kudos

VoLTE calling over 4G

I have a Motorola G7 Plus phone which due to the 3G switchoff is currently not able to make network voice calls (only possible via 3rd party apps such as WhatsApp). When going into Testing mode on the phone it clearly shows the VoLTE calling option a...

Resolved! Says £6 a month, yet offer was 5GB for £5 for 15 months?

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

dftf by SMARTY Maverick
  • 1375 Views
  • 5 replies
  • 0 kudos

Resolved! New Samsung phone recognises old SIM phone number

Samsung s24 ultra is recognising a phone number that was originally assigned to the SIM. I ported across my new number to this SIM when using my previous phone but today I pop this SIM into the new s24 phone and it is detecting the old number.  I hav...

My Parents

My elderly farther uses a kindle, I want to get him set up with your company for his Kindle , how do I go about it please ?

URGENT Top up not activate

Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...

Smarty reception

Why has smarty’s reception recently gone really bad I’ve been on network nearly 2 years but no issues have changed my handset too to a brand new one.  Anyone else experiencing network issues 﫤

Resolved! Change of phone number

I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...