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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 12181 Views
  • 200 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 75555 Views
  • 498 replies
  • 7 kudos

VoLTE calling over 4G

I have a Motorola G7 Plus phone which due to the 3G switchoff is currently not able to make network voice calls (only possible via 3rd party apps such as WhatsApp). When going into Testing mode on the phone it clearly shows the VoLTE calling option a...

Resolved! Says £6 a month, yet offer was 5GB for £5 for 15 months?

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

dftf by SMARTY Maverick
  • 1327 Views
  • 5 replies
  • 0 kudos

Resolved! New Samsung phone recognises old SIM phone number

Samsung s24 ultra is recognising a phone number that was originally assigned to the SIM. I ported across my new number to this SIM when using my previous phone but today I pop this SIM into the new s24 phone and it is detecting the old number.  I hav...

My Parents

My elderly farther uses a kindle, I want to get him set up with your company for his Kindle , how do I go about it please ?

URGENT Top up not activate

Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...

Smarty reception

Why has smarty’s reception recently gone really bad I’ve been on network nearly 2 years but no issues have changed my handset too to a brand new one.  Anyone else experiencing network issues 﫤

Resolved! Change of phone number

I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...

Change forum data format

I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?

Activating a Nickname SIM (what I wish I knew)

Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...

New plan

How do I take advantage of a new plan with more data at the same price

Account paused

Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.I haven't paused it, does anyone know how to unpause my plan?

Jamie by SMARTY Commentator
  • 7637 Views
  • 18 replies
  • 0 kudos