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Forum Posts

Resolved! £8 50GB for existing customers?

The money saving expert website is advertising a deal that is meant to expire Sunday 30th of April, offering 50GB for £8 for new customers. When I checked on the Smarty website, I can only see a plan for 60GB for £10. Will Smarty offer the 50GB for £...

None payment of contract

Because of certain circumstances, I have not been able to pay my monthly sim,how long do I have before my sim will be not working at all

Plan change, upfront payment

I was thinking of changing my plan, I am asked to pay for this straight away, I’ve just payed for my current plan and have almost a month before it renews. how does the payment work going forward? Thanks Scot

5g and 4G problems

I have discovered that the problem is related to the mobile sim or Smarty network as I came to Brazil and got a sim card here and it works fine in 4g and 5g.In the UK I only get H+.Please help.

No data connection in Waterloo station

Connection bars are always fine but data doesn’t work until your train is clear of the station. Feels like there’s a contention going on that puts smarty mobile at the bottom of the list. Even asked other mobile users on the train and they have no da...

Gravois by SMARTY Maverick
  • 1374 Views
  • 6 replies
  • 2 kudos

MiFi using a data sim in Turkey

HiI have and old Vodafone R218h mobile WiFi router that I had used in Turkey when Vodafone allowed Roaming there. My question is can I convert it to use the Smarty Data only sim and with the data addon use it there.I know that any sim will only work ...

Hydraman by SMARTY Pioneer
  • 715 Views
  • 3 replies
  • 0 kudos

Mdk

My SIM has locked because I have tried to many times the puk and I think I need the pin.Now I need the msk to unlock the sim

Data Roaming Initiation

I have renewed my plan after a few months of not using it. I am overseas and will be landing in Frankfurt en route to London, will I be able to use mobile data in Germany and France before returning to the UK?

Resolved! Can I have 3 Sims on 1 data only plan

I've read about Group plans, it appears these are created by having family members, each with a plan, joining together by 1 person. However I have 3 devices that I want to share my data only plan. Is this possible? Can I get 2 extra sims and link the...

Resolved! Paypal query

I set up the sim card via my PayPal account, will future monthly payments automatically be taken from PayPal or do I need to change my payment method please?

Useful Information From Smarty

I have just received a text from Smarty to let me know that there will be network improvements in my registered postcode area in the coming days. It advises (as expected) to look at Network Checker and also mentions that I can try wifi calling.I thin...

MSF by SMARTY Guru
  • 405 Views
  • 1 replies
  • 0 kudos

[Announcement] Combination of Three UK and Vodafone UK

Today our parent company, CK Hutchison, and Vodafone Group announced an agreement to combine Three UK and Vodafone UK. We believe that the resulting transaction will be great for customers, great for the country and great for competition. The agree...

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YulianK by SMARTY Community Manager
  • 14724 Views
  • 35 replies
  • 6 kudos