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I need to speak to an actual person!!!

AlisonOM
SMARTY Pioneer
SMARTY Pioneer

‎02-05-2024 15:03 PM

 
4 REPLIES 4

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

‎02-05-2024 15:14 PM - edited ‎02-05-2024 15:14 PM

This is the Smarty community forum, we are customers just like you.

Smarty offers webchat only, from 08.00 to 20.00 each day 

https://smarty.co.uk/contact 

MSF
SMARTY Guru
SMARTY Guru

‎02-05-2024 16:22 PM

@AlisonOM  One of the ways in which Smarty keeps costs down is by not having a large number of customer service people manning phone.

Web chat is your option.

Charlie_2703443
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎03-12-2024 15:31 PM

My settings are not working 

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MSF
SMARTY Guru
SMARTY Guru
In response to Charlie_2703443

‎03-12-2024 15:43 PM

@Charlie_2703443  Sorry, but that's not enough information for us to help you here.

Firstly do you have an account that shows an activated sim and a current Smarty plan?

What settings have you changed? You normally only need to check them if you are roaming outside the UK.

If you still have problems, then try a web chat with Smarty Support team: https://smarty.co.uk/contact 

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