I need to speak to an actual person!!!

[JJP2RidesAgain]

This is the Smarty community forum, we are customers just like you.

Smarty offers webchat only, from 08.00 to 20.00 each day 

https://smarty.co.uk/contact 

[MSF]

@AlisonOM  One of the ways in which Smarty keeps costs down is by not having a large number of customer service people manning phone.

Web chat is your option.