Cancelling direct debit account of deceased person

[Shameem_1879009]

Hi I tried going on chat for cancelling account of deceased person but it never opens up!

My mother passed away, I set her up on £8 p/m plan, I do not have access to her phone as I didn't get her passcode so I can't use her phone either. 

Please help, is there an actual number I can call to speak to someone to do this?

I am posting now here on my own phone account.

Thanks.

Shamsonym4@gmail.com 

[MSF]

@Shameem_1879009  Sorry to hear this. You do not need extra problems at a difficult time.

A simple method may be to cancel whatever form of payment she was using. In that way, her next plan will not renew due to failure of payment. If there is no activity on the sim after 220 days, it will be deactivated.

It may prove useful to send your info as a Complaint so that it gets dealt with as you shouldn't have to rely on the method I suggested. Of course, Smarty may require proof of your capacity to act for your late mother.

[Tascha]

Hi @Shameem_1879009 I'm very sorry for your loss. 

So that the account can be closed, please email proofs@support.smarty.co.uk with your request and include the following information:

• Your full name
• Relationship to the deceased
• A copy of the death certificate

Once you do this, the dedicated team will reply to your request within 1 day.