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Forum Posts

group numbers wrongly transfered ported

existing customer bringing three existing numbers (my family) to Smarty, one has gone fine however another has ported to me removing my number and porting my daughters number to me. Help please 

Do not disturb

My do not disturb is automatically on and I can't turn it off and also can't make calls and not receiving notifications on some apps. Can you help pls

Lost sim

HelpNo SIM that works,lost ported number.The app says the number has ported over, but the SIM shows no recognised number,so the phone doesn't work.

how to delete a voicemail?

Hi I've been left 2 voicemails, but when I dial 123 all I get to hear is the first one, I don't get an option to delete it and never get to hear the second one? There's no information to say what to press to save the voicemail or delete it., all the ...

Speed check reveals very poor download MBPS

Hi,Ive been doing some speed tests on my Sony Xperia 5 IV, and to be honest its piss poor.Doing a few tests in various places, im getting around 0.2 - 1.6 MBPS download with Upload being 6MBPSStrangely, when I try this sim in my old Oneplus handset, ...

When would now be a great time for Smarty E-sim?

After having the wife’s ex business hand me downs iPhones for as long as I can remember I finally invested in the latest iPhone 15 pro max as have three mobile numbers for Greek UK banking and general use and fed up carrying three phones around.so Gr...

No joy

I've received emails saying that my Sims has been activated and my old number has been transferred but, I cannot make calls. I have 4 bars on phone connection but there is a cross. Any help would be appreciated. Thanks

Orginal SIM phone number showing in settings

Hi, I have an Android Google Pixel 6a. I successfully ported my old number from my previous provider and whatsapp, texts, calls etc are all displaying correctly.But when I go to Settings --> About Phone --> Phone number the original SIM number is sti...

Alexa one call

Hi, I am new to smarty,Does smarty have the ability to link your mobile number to your alexa. Prior to joining smarty I was with Vodafone with onenumber calling services for alexa (when someone calls it rings on both mobile and the alexa) Thanks. 

Smarty network access point settings

Im in the process of setting up a Nokia 2660 flip phone, something basic for my Dad to use.The only networks the phone can find are ee, Vodaphone or o2. The phone cant make or receive calls or texts, Ive tested this with my working smarty SIM and the...

Theft

2.5 hours on the useless CHAT and still won’t apply the add on credit paid . No phone number to contact. No way to complain. Any suggestions how to deal with incredibly unprofessional outfit???

Theft

I paid for add on for my husband 6 days ago for his trip. He now cannot make calls. The credit ran out but Smarty WILL NOT apply the credit I paid for!!!

Theft

Paid Smarty £10 add on and have proof it was paid but Smarty won’t apply the credit. My husband is away and now cannot make calls.