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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25998 Views
  • 486 replies
  • 7 kudos

Having proper with sim

I have had to put a new smarty SIM card in my phone I’ve had to due to harassment my uncle has given me a new smarty sim which he set up all I want to do is cancel that one and carry on with my plan with my new number please help 

Smarty SIM

Hi, i created an account to smarty on another phone but i forgot to activate the actual smarty number. Now its saying that its mailing a smart sim card. is there anyway i can register the sim card i have now.

Poor network coverage (network status) - new joiner

Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...

Unable to make outgoing calls

My data works, I can receive texts but i can not make outgoing calls, been more than a day and no response from help and while there is a "active" help I am unable to raise a new one and no one is even viewing the request for update and fix that i ha...

Activation

I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'.  I contacted CS via the webchat and was eventually assured that my sim woul...

woodymogs by SMARTY Pioneer
  • 4808 Views
  • 7 replies
  • 0 kudos

can't call

Net and wifi works fine but can't make outgoing calls, and haven't received any in the last 48hrs. Restarted the phone, all seems fine but when I dial a number there is no signal even.

M_569311 by SMARTY Pioneer
  • 447 Views
  • 1 replies
  • 0 kudos

Resolved! Rejoining Smarty -- no sim sent

I rejoined Smarty over the weekend but I am still waiting for a number to be allocated so my SIM has not been posted to me yet.  My wife joined at the same time and has already received her SIM.  I am wondering if there is some system problem at Smar...

No connection for 5 days!

For almost a week I've had NO service whatsoever and when I check, the explanation is "We're fixing an issue in your area. Please keep checking back"Does anyone else have this problem (I'm in North Liverpool). It's not good enough. At the very least,...

Resolved! Anyone with a Moto G54 5G/3G cut off

Looking to see if anyone has this phone on Smarty and has had an email from Smarty saying it won't work come the 3G switch off next month. Just bought the phone as a replacement for my Moto G9 plus that Smarty said would not work once 3G is cut off. ...

5G in Chelmsford

The 5G network has been unstable in Chelmsford for the last month. The Smarty Network status says 'We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.' Does anybody know what the issue is a...

Matthew_R by SMARTY Pioneer
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone not ringing when making or receiving a call

I've just set up my Mom's iPhone 5c with SMARTY as part of a Group.The SIM is now activated and the iphone received a confirmation message from SMARTY.The iphone has the latest software. When I phone my Mom's iphone, her phone doesn't ring and there'...

Resolved! the worst Customer service agent I have ever come across.

I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...

ROAR_Y by SMARTY Pioneer
  • 4467 Views
  • 11 replies
  • 2 kudos