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Transferring my number

I was told by Smarty having supplying them with a PAC code that the transfer of my old number would be completed yesterday. Today 3 have cancelled my account with them and my new number hasn’t transferred. 

Resolved! 4G suddenly not available to me in France

I use an iPhone 11, as does my husband, exactly the same Smarty plan each, we’ve been using these successfully with Smarty in and out of UK and France for about 18 months. We have identical settings, both have Mobile Data settings changed for Roaming...

Text message

When I text people or they text me it comes up as your new number not my old number which I transferred from o2 the phone calls are on my old number how is that happening 

EUROVISION 2023

With the qualifiers of Eurovision 2023 ongoing, it is important to remember if you are with SMARTY, and want to vote for your favorite song, you will have to do this through the Eurovision app. App | Eurovision Song ContestYou are also able to cast y...

Data

Hi just joined Smarty with 50gb data from giffgaff. My data does not work anywhere when I go out where there is no wi fi. Do I have to change a setting. Any help would be great thanks kenny

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.

Add on

How do you buy a add on with credit. It only lets me choose bank or pay pal. 

Resolved! Account settings

Hi, I've just activated my new SIM. I've googled account settings, but when I login using the tempory once only link, I don't see Account settings in the menu options. Any ideas?

Samsung S6

Anyone got a Samsung S6 that works on Smarty?Since 3 decided to turn off the 3g my phone is almost useless. I can get a signal when outside in the Mansfield area and when travelling down the M1 motorway to Nottingham. Inside at home I get no signal a...

Add Ons in USA

Anyone else feel the international add ons get used up mega quickly??? On my 4th night in USA and have received a text to say I only have £3.26 left of a £15 add on!! I have been using WiFi wherever I can so no idea how the data has been used so so q...

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 36710 Views
  • 137 replies
  • 9 kudos

5G on Orange SP in spain

Arrived in Gran Canaria today. As usual Movistar is sticking to 3G only (but friend who has EE sim gets 5G with Movistar)Manually switched to Orange SP as from experience they give 4G to Smarty customers in Spain. Anyway to my surprise I’m getting a ...

Forgotten password new email address

My smarty email address is no longer in use and I have forgotten my password. No amount of sending the link to my new email address works please there's anybody know what I can do thank you

Jeancm by SMARTY Pioneer
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  • 2 replies
  • 0 kudos