Voicemail issues

[JOANNAT_2390080]

Hi - I am having issues with my voicemail. I keep recording messages and then finding that it has reverted to the default message, deleting my message in the process. This is really frustrating as I include important information in my messages. Any idea why this is happening?

TIA

[MSF]

@JOANNAT_2390080  There have been reports of this and it seems linked to a system change performed by smarty a while  - https://community.smarty.co.uk/t5/bug-reports/voicemail-personal-greeting-resets-to-default-message-... 

[JOANNAT_2390080]

Thank you - I am new to this forum and couldn't find any reference to this issue when I did a search 👍