network connection

[Anthony_3112230]

Moved to Smarty two weeks ago. Maybe missed something cannot connect to 3, the network is requesting a user name & password? Tried Smarty name/password which failed, assumed the connection would be automatic?

[JodieC]

Hi @Anthony_3112230 

Thank you for reaching out to our SMARTY community forum! I hope you're doing well.

It sounds like you are using your SMARTY SIM in a router, if so, you need to get the router name and password from either the router itself or contact the device manufacturer to get these details.

I hope this helps!

- Jodie 

[MSF]

@Anthony_3112230  If it's the router name and password, it is often 'admin' for both if nobody has changed it previously.