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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 499 replies
  • 8 kudos

Resolved! Roaming month

What month is meant for the roaming 12gb limit?  Is it the calendar month, a month from when you start roaming, your subscription month or something else?

Resolved! Change name of a user within a group plan

Hello, I have added my son to our group plan but when his Smarty account was initially created we used my name (he was the set up before anyone else), so we now have 2 users under our group of 8 users with the same name, albeit different phone number...

Resolved! Calls to other smarty numbers

Hi,  Do you get free smarty to smarty calls? So for example, if my daughter couldn’t afford her payment one month and had no allowances, could she still call me? thanks 

Smarty is a waste of money

Using smarty is definitely wasting your money.  The speed is always below 1 Mbp , I have checked the coverage  and indicated that it were perfectly good.  My device is perfectly good so don’t  use Smarty . 

Transfer of number

I have a smarty Sim and the setup an additional member on a family plan I have tried to port a number over to the additional member using the old number and pac code when I have completed this process I don't get any  acknowledgment but they are proc...

Group plan topping up

Hi,I've got a group plan setup with multiple members, we've had some issues with using the same card more than 3 or so times (currently with chat support apparently, 24 hours passed and currently no luck), and we're in need of getting our sims back u...

Data

Hello, my unlimit data is very slow or very often lose conection so I don't have a internet. I am disappoited of SMARTY, when my plan will be finish I change for a THREE or o2 if still will be the problem with data

Business packages

Who is the best sim only company for business package. Disaporting smarty not offering for up to three sims.  As company is absolutely spot on.  

Atrocious signal

I have just joined Smarty as I was fed up with the coverage from the other major networks. The coverage map suggests that I should get a good signal both indoors and outdoors. I have virtually zero reception inside the house and minimal coverage outs...

Gwyndy by SMARTY Maverick
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  • 5 replies
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Sim?

Very strange one. My wife and I are both with smarty. When we visit our daughter in Kelso we both get a good signal . I have no problems but my wife cannot get calls in or out. When we come home to Edinburgh her phone works again. This happened with ...

Error message

Hi,Ive just changed over from EE and gone Sim only with Smarty. I got a PAC Code to keep my old number. I keep seeing this message and I’m not sure what I have to do and any help greatly appreciated as it tells me it expires in 5 days.This number is ...

WiFi Calling

Just joined SMARTY a few days ago and naively thought that as my phone (TCL 10 G) was supported on Vodafone for WiFi calling along with most of the other providers, it would be supported by SMARTY. Sadly, this is not the case. Bearing in mind this ph...