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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25097 Views
  • 486 replies
  • 7 kudos

Lost signal

No signal in a built up heavily populated town - had problem now for last week. Terrible for my business as not receiving or able to make calls. Supposed to have 98% coverage blah blah . Reset phone. All my family members able to make calls. Why is t...

Network dropping

Why is my network keep crashing, dropping and going on strong and drop dramatically 

IbroBoss by SMARTY Pioneer
  • 960 Views
  • 1 replies
  • 0 kudos

Usage

Hi, just recently joined and only had a small data plan, but nearly though it as most downloads have been 4-5g, if I upgrade, will it add straight away or will I have to wait till my joining date the next full month? thanks 

Double Charged

Double check your bills as I have just discovered I was double charged at the end of April.  Apparently Smarty had technical problems but appear to not have carried out an audit for double billing!

Resolved! Out of data

Hi all, just joined last week and it’s a small tariff, didn’t think I’d use much, half way through it in a week 臘‍ if I swap plans, will it go from now or will I have to wait till next billing month? Thanks   

Resolved! Roaming data usage

Hi. I'm trying to see how much data I've used while roaming abroad. The smarty app only seems to show total data used (while in UK and EU) . Can I isolate data used while roaming? 

Wi Fi calling support?

Looking at the devices supported for the wi-fi calling feature, many of them are pretty dated (going back to 2018), which means finding one new is pretty difficult.  Has anyone had any luck with getting a newer handset working?  Is there any need for...

Online notification not working

I've had my new SIM and since I put it in all my online notification isn't working at all from ring door bell and life 360 to see daughters location absolutely nothing and I've left sky mobile for a better deal wish I never did and all they keep sayi...

Data Sim

Hi, I have a smarty data sim in a GlocalMe WiFi hub in my motor home in Spain. I was expecting it to work ok upto the 12GB use allowed, but the hub is telling me that the chip is not activated/unrecognised? Any advice would be appreciated.☺️

About my SIM

Good Morning,l inserted my new SIM in side my since 14 of June 2023 this Month, and informing me that it will start working on 15 June 2023 the next day but as l am texting this to you,my SIM is not working, showing No Service and on the SIM Showing ...