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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Number transfer delay

I activated my Smarty SIM one week ago. After submitting my PAC and mobile my previous provider disconnected my number    one week later it’s impossible to find out why Smarty has failed to implement the transfer. Shocking customer service 

Still waiting on old number porting over

How long should you wait on your old number porting over from Vodafone? It was supposed to happen on the 24th April and I'm still waiting? I keep getting told its Vodafone's end something to do with their files? Any suggestions?

Number ported over today

Good evening people, so my number should’ve been ported over today from Vodafone. I’ve done all of the necessary things I’ve been asked to do and I started the process on Thursday afternoon probably about 5:15 pm so now approaching 1945 pm this eveni...

Failed Number Port

Hi, Wondering if anyone can helpI transferred to SMARTY on Monday this week, and was advised my transfer would be completed the following day by 17.00. It's now 2 days later and I still have no confirmation to advise if this was complete, the online ...

Resolved! Sim switching

Hello everybody, I would like to know if you can switch your sim between devices i.e. from a mobile phone to a router then back again? Thanks. 

print an invoice

Hi,Could someone explain me how to print a Smarty monthly invoice?  I do need an invoice to send to my Bank in France to update the mobile number. So it's quite urgent and important.Thanks in advance for your help.Régine

MY NEW SMARTY SIM NOT WORKING

Hi,   I just received my new smarty sim yesterday and I have activated it but it is not working. Also, I have turned off my device and turned it back on but it did not work.   However, I was using Three network before now but I terminated my contract...

SIM Card Not Working For iPad

Got a new SIM delivered, put in the iPad straight away, activated on here, it still shows no service. Tried turning it off and on again a few times, got the sim card out and put back in, it's in properly so no issues there. Please help

EU roaming on a unlimited plan

I have Unlimited Smarty plans for both my kids. Off to Spain in a few weeks and wish to check if EU roaming is included in the unlimited plan or not. It's not particularly clear and any help would be welcomed. 

4G phone with 5G sim

Hello community.Yesterday I installed a new 5G Smarty sim card into my 4G compatible phone. After researching this online I was lead to believe that because my phone is only compatible with 4G it would automatically use that network. My phone is stil...

Couple of questions. New here

Hi I bought a sim for my son.  How do I cap the monthly amount so he doesn't buy stuff on my bank card? Is the 18+ turned on when you recieve the sim as I don't want him ending up on random sites? Many thanks Danny      

Paying twice

I seem to be paying twice to Smarty. Don't know how long it's been going on, don't have the time to look now. What should I do?

SIM not activated after 24 hours

I bought a single sim card from and Argos store. Set up an account, paid £12 for the Unlim Calls Texts 100GB Data, and 24 hours after payment there is still no activation. Customer service say its a glitch and will be activated by the system within 2...

Nothing phone 1

Hi, can anyone tell me if the nothing phone 1 will work on the smarty network or not. Thanks. Nick.