09-26-2023 12:59 PM
Hi,
Ive just changed over from EE and gone Sim only with Smarty.
I got a PAC Code to keep my old number. I keep seeing this message and I’m not sure what I have to do and any help greatly appreciated as it tells me it expires in 5 days.
This number is Registered to your Apple ID but not associated with this phone. You can keep using the number for IMessage and FaceTime until it expires.
Thanks
09-26-2023 01:03 PM
Hey CarolEl_2256499
I would recommend contacting out customer service team, they will be able to check if your port-in has happened correctly and offer guidance https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
09-26-2023 08:42 PM
This occasionally happens when you switch networks whilst keeping your number.
Try :
1. Removing your number from iMessage,
2. Turn off phone.
3. Pop your sim out and back in again.
4. Turn on phone.
5. Add number to iMessage.
6. Let me / us know if it’s solved your issue, please.