Forum Discussion

CarolEl_2256499's avatar
CarolEl_2256499
SMARTY Pioneer
26-09-2023

Error message

Hi,

Ive just changed over from EE and gone Sim only with Smarty. 
I got a PAC Code to keep my old number. I keep seeing this message and I’m not sure what I have to do and any help greatly appreciated as it tells me it expires in 5 days.

This number is Registered to your Apple ID but not associated with this phone. You can keep using the number for IMessage and FaceTime until it expires.

Thanks

 

 

 

2 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    26-09-2023

    This occasionally happens when you switch networks whilst keeping your number. 

    Try :

    1. Removing your number from iMessage,

    2. Turn off phone.

    3. Pop your sim out and back in again.

    4. Turn on phone.

    5. Add number to iMessage.

    6. Let me / us know if it’s solved your issue, please.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    26-09-2023

    Hey  CarolEl_2256499

    I would recommend contacting out customer service team, they will be able to check if your port-in has happened correctly and offer guidance https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.