Error message

[CarolEl_2256499]

Hi,

Ive just changed over from EE and gone Sim only with Smarty. 
I got a PAC Code to keep my old number. I keep seeing this message and I’m not sure what I have to do and any help greatly appreciated as it tells me it expires in 5 days.

This number is Registered to your Apple ID but not associated with this phone. You can keep using the number for IMessage and FaceTime until it expires.

Thanks

[Rebekah_150]

Hey  CarolEl_2256499

I would recommend contacting out customer service team, they will be able to check if your port-in has happened correctly and offer guidance https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

[JJP2]

This occasionally happens when you switch networks whilst keeping your number. 

Try :

1. Removing your number from iMessage,

2. Turn off phone.

3. Pop your sim out and back in again.

4. Turn on phone.

5. Add number to iMessage.

6. Let me / us know if it’s solved your issue, please.