Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I have an add on plan for phoning abroad. I am trying to phone a French number but am told I am blocked
Hi, I'm new here, greetings to all.Have a quick Q for anyone that could help. Ive put £6 into my smarty account,how do i add it towards a payment? Thanks for your help
I've had no broadband for 10 days what is going on I need it and I always pay ot do please sort this out..
You’ve taken £17 out of my account I’m sure I turned of auto renew could you please refund me
Ive been charged twice this month? Why
This is the Smarty community forum, we are a collective of Smarty customers who try to provide help and advice to each other. Lately, it’s sadly becoming the norm for people to pose questions without giving us the full story. We need as much informat...
Hi I stop my auto renewal because of very bad signal for past 45 days . I got over £6 credit on my account I want to change my plan but it say I have to turn auto renewal on of I want to change my plan . I rather leave smarty for good but not turn on...
I have unlimited smarty in UK. Currently I Ireland in my Motorhome with the smarty sim in my onboard router and have hit the 12GB EU fair use barrier. So have bought a 3 day unlimited add on but seem to be locked out of my network. I go through an in...
Can I put my old SIM card in until the date of the transfer?
Hello I'm a new customer and it is nice to find out you help disabled people. Not many networks do.
Anyone else having issues with their existing mobile phone number being ported over? Smarty technical issues causing delays apparently!!
Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down th...
I have had to buy a second hand iPhone 12. The phone is unlocked as it states no sim restrictions but under network it’s says not available and then phone not allowed. The sim works in another phone and an O2 sim works in the iPhone 12 so not sure w...
Hi can anyone tell how I go about this? I mistakingly purchased a data only plan, not much use for a phone! Cheers David
I am trying to set my Huawei mobile wifi up with smarty sim card (which I have registered and activated) however, it comes up with registration failed, how do I conect it?
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me nowhere other than being told to wait as they are wor...
I travel to France very close to the Swiss border every few months. I’m confused by the text message I get from Smarty when I unknowingly connect to a Swiss provider - it contradicts itself. Is it free to receive calls and texts or not? Please can an...
I have used my card as instructed on my dashboard three times .. the money has left my account and I am still blocked ?
