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Gwyndy
SMARTY Maverick
Joined 24-09-2023
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Re: Coverage map not loading
No adblockers or content filters. Tried in Firefox and Chrome browsers - same result. It did display within the Samrty website but now does not. Academic as I have now left Smarty mobile because of signal issues at home location. Thanks for your suggestions.3.1KViews1like0CommentsRe: Atrocious signal
After another lengthy online chat with Smarty this afternoon, they have concluded that - "We won't recommend using our SIM in this location". This is despite the Three network coverage map showing - "Yes, very good service. Great news. You've got very good 4G coverage for calls, text, and mobile internet". This has been escalated, hopefully for correction. I do at least admire the person to whom I have chatted being totally honest about this issue and a refund for my first payment has been actioned. We could have saved a lot of time if my earlier conversation had been equally 'up front'. Back to EE for now and the search for a reliable provider will continue. Thanks everyone for your contributions during my short stay!3.4KViews1like1CommentRe: Download Speed...Mbs
I have an almost identical issue. I live in a 'fringe' area for most of the major providers but, based on coverage maps, Smarty / Three would seem to offer the best signal for my area. (This is also the company that is making any sort of investment in improving our local mobile infrastructure.) I cannot make voice calls at home without using WiFi calling and I need the security of a reliable connection in the event of losing my landline / broadband connection. (It happened recently.) I have posted on another thread about the awful Smarty signal. At home it is almost non-existent. In areas where I can get a signal from both EE and Smarty (some distance from home) the download speeds are wildly different. EE - approx 60Mbps and Smarty approx 15Mbps. I have done a long on-line chat with Smarty and am told that there is a network issue and that I should wait for 48 hours to see if this is resolved. However, I do know that this problem has existed for some time. In the meanwhile I was told that I should be able to use the 3G network which is apparently working OK. Not for me it seems. I will wait a little longer but I am honestly not very hopeful8.3KViews1like0CommentsAtrocious signal
I have just joined Smarty as I was fed up with the coverage from the other major networks. The coverage map suggests that I should get a good signal both indoors and outdoors. I have virtually zero reception inside the house and minimal coverage outside. Whilst I fully appreciate that coverage maps are only a guide I would have expected that, in places where I can get reasonable service from my existing provider, Smarty would at least match this. For example, I walked around 400 yards from home to a location where I can get signal from EE - download test showed approx 60 Mbps. Smarty speed was <1 Mbps. I don't think that I'll be staying long!3.5KViews1like5Comments