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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos


Why is this company such a scam????? Refusing to issue me a valid pac code and telling me that the one they've given me has been used. I literally have 0 other service providers other than SMARTY and they are telling me to speak to my new service pro...


Can we have signifiers enabled? I like to list my devices and areas I can help with. 

Wardysays by SMARTY Teamster
  • 1 replies
  • 0 kudos


I renewed my plan but still can't make calls after an hour 

Smarty refusing to issue me a pac code

What do I need to do to get a working pac code? I requested a pac code from smarty and provided to o2 which o2 have told me doesn't exist. Smarty are telling me the pac code has been used already which is incorrect! They've told me I need to speak to...

Data Add-on

 I have a data only sim for use in a MiFi and, as a newbie user of SMARTY, I'm struggling to find how to buy a Data only Add-on.  The renewal on my plan is turned off at the moment as I only want to use it when travelling. Do I have to turn it back o...

Second handset

I need a 2nd handset so I can add an electronic card so my mate can access my seat in a football stadium (nfc operated) - Do I need a sim in that phone for it to work the nfc? If so, what's the cheapest sim available?

Recently encountered a big problem

Recently encountered a big problem, when the Plan changed it indicated that I didn't have any data or call capacity - this was severely concerning considering I was, in the middle of nowhere and NEEDED the phone for calls data and mapping, upon getti...

leedorney by SMARTY Teamster
  • 1 replies
  • 1 kudos

Ordered new plan however not worked

I’ve use this network for my son and changed his plan as he got a new phone for Christmas logged in today to find not that plan . However i got  email confirmation.what’s happened?

BBFC blocking a website

Why am I not allowed to acces a website that says it has been blocked according to BBFC guidelines? Is this a smarty problem or something else? Thank you.

4g / 5g home internet

I have set my dad up with Huawei b311 router & smarty SIM card on the 120GB - £12 per month offer.This works a treat for him as he only emails, browses & watches a few YouTube videos.I was thinking of doing away with bt line and going onto 4 or 5g fo...

Jamie by SMARTY Commentator
  • 0 replies
  • 0 kudos

no access

Dear Smarty,I have received my replacement SIM card yesterday but although I can receive calls on my number, I cannot have any access whatsoever nor make any calls. I am  running a Business which needs constant checking and it's making it quite impos...