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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 715 Views
  • 473 replies
  • 1 kudos

EU roaming?

How do people find the EU roaming works in practice?I'm going to Spain tomorrow and it's the first time I've used Smarty. I've jumped from Giffgaff that seemed to have patchy coverage.Thank you so much in advance for any information. I've already set...

Replacement SIM Question

Having ported my number to Smarty several months ago, my phone was still recording my number as that of the Smarty SIM not my successfully ported number. Previously when this has happened with other providers they've done aSIM refresh at their end th...

50GB for £8 how long will it last?

I have just changed over to the 50GB for £8 offer. How long does this offer last? Been told two stories - one says 15 months, the other says July.What tariff will I go on after July (if that is the end date)?I was on black Friday double data 32GB for...

Jamie by SMARTY Commentator
  • 2554 Views
  • 6 replies
  • 0 kudos

Resolved! £8 50GB for existing customers?

The money saving expert website is advertising a deal that is meant to expire Sunday 30th of April, offering 50GB for £8 for new customers. When I checked on the Smarty website, I can only see a plan for 60GB for £10. Will Smarty offer the 50GB for £...

None payment of contract

Because of certain circumstances, I have not been able to pay my monthly sim,how long do I have before my sim will be not working at all

Plan change, upfront payment

I was thinking of changing my plan, I am asked to pay for this straight away, I’ve just payed for my current plan and have almost a month before it renews. how does the payment work going forward? Thanks Scot

5g and 4G problems

I have discovered that the problem is related to the mobile sim or Smarty network as I came to Brazil and got a sim card here and it works fine in 4g and 5g.In the UK I only get H+.Please help.

MiFi using a data sim in Turkey

HiI have and old Vodafone R218h mobile WiFi router that I had used in Turkey when Vodafone allowed Roaming there. My question is can I convert it to use the Smarty Data only sim and with the data addon use it there.I know that any sim will only work ...

Hydraman by SMARTY Pioneer
  • 1266 Views
  • 3 replies
  • 0 kudos

Mdk

My SIM has locked because I have tried to many times the puk and I think I need the pin.Now I need the msk to unlock the sim

Data Roaming Initiation

I have renewed my plan after a few months of not using it. I am overseas and will be landing in Frankfurt en route to London, will I be able to use mobile data in Germany and France before returning to the UK?

Resolved! Can I have 3 Sims on 1 data only plan

I've read about Group plans, it appears these are created by having family members, each with a plan, joining together by 1 person. However I have 3 devices that I want to share my data only plan. Is this possible? Can I get 2 extra sims and link the...

Resolved! Paypal query

I set up the sim card via my PayPal account, will future monthly payments automatically be taken from PayPal or do I need to change my payment method please?