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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14425 Views
  • 482 replies
  • 4 kudos

If you want our help, we need the full story.

Repost from my original account, JJP2 :This is the Smarty community forum, we are a collective of Smarty customers who try to provide help and advice to each other. Lately, it’s sadly becoming the norm for people to pose questions without giving us t...

Old number

Some people are still receiving messages from the number on my smarty sim when I’ve been told my old and preferred number has been successfully ported!

lucy by SMARTY Pioneer
  • 975 Views
  • 2 replies
  • 0 kudos

My pac code expires in 3 days

I ordered my sim a week ago and ought to have received it by now but I haven't.I'm concerned if I request a replacement by the time it arrives my pac code will have expired.Any ideas what's best to do?

Angibobs by SMARTY Pioneer
  • 2165 Views
  • 6 replies
  • 0 kudos

Reactivating Account With 50GB for £8 Offer

I am a smarty customer and deactivated my account as been abroad for 3 months.  I will arrive at Heathrow airport on the 23rd April and want to activate my account before I arrive.  However, when I went into my dashboard the 50GB for £8 offer I want ...

APN settings EU Roaming disappear

I joined Smarty last year and altered APN settings to mob.asm.net as instructed and they worked fine on my iPhone however I am going on holiday and checked the settings again and they had reverted back to my previous provider three for no reason so h...

VPN (Cloudflare) with SMARTY

Hi, I'm trying to use VPNs with SMARTY but nothing seems to work. I have a work VPN that I need to be able to use (Cloudflare WARP) to access internal resources. The SMARTY chat was very unhelpful and said VPNs are not supported. However, I've read p...

WhatsApp issue

I transferred this number from three to smarty. I am unable to use this number on WhatsApp whenever I try to register just get message that temporarily unavailable please try in an hour time, cant register

No service with sim

I changed from giffgaff to Smarty and want to keep my mobile number. I sent the code and been told 23/4/24 it will be complete. However I ve put my smarty sim in my phone after activating my sim and keep getting no service! The sim works in my sons p...

Just wondering, is it me or….

Now we all know that Smarty Mobile is a value for money mobile phone service.Maybe that’s its downfall ? Whilst many others and myself are very happy with the high quality of service we receive, on this forum we seem to be experiencing an influx of p...