Forum Discussion

VickiPa_2731190's avatar
VickiPa_2731190
SMARTY Pioneer
20-06-2024

Mob.asm.net

Hi,

I changed my apn settings as instructed (I’m in Portugal) but my phone now doesn’t work except on WiFi. 

I have enough data left on my plan so not sure why. It caused a bit of a nightmare in getting from the airport, so pretty frustrated at my recent swap to smarty. It was seamless with Vodafone. 

would welcome any advice. 

Roaming

1 Reply

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    20-06-2024

    The APN value should be "mob.asm.net" in lowercase letters, and your handset should be set to allow mobile data roaming use, VickiPa_2731190. 

    If that doesn't work you'll need the SMARTY support team to look at your SMARTY account - forum members can't do that. 

    Do this online at https://smarty.co.uk/contact - the advisers work between 8am - 8pm everyday.