15-07-2024 16:09 PM
I've been abroad for 18 months now, and havent used my sim card to make calls or texts. I can rejoin from the website, but if i do, will i keep the same number?
My current number is still showing up on my dashboard.
18-07-2024 08:56 AM
@CABDIWAHBM_3505 Normally, you receive an email '40 day warning' after 180 days of inactivity; this means that the sim is deactivated after 220 days. I believe that the industry recycles numbers after about another 3 months.
If the number is still showing on your dashboard, you could try buying a plan and see if it does work. Alternatively, you could web chat with Smarty support first to check the situation.
18-07-2024 09:32 AM
Hey,
If you speak with our webchat team they will be able to check if your previous number is still available 😊 - Natalie