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Using data abroad

JulieDa_2412254
SMARTY Pioneer
SMARTY Pioneer

My daughters in Portugal and tonight her data won’t work so we can’t send iMessage or see her maps. It says in her account she has data still but I don’t know how it works abroad, is there a limit for roaming abroad? We’ve been messaging fine all holiday:  now my messages don’t send unless I send via text which charges us. 

Please can someone help? I’m a worried mum at home unable to contact my child.

1 ACCEPTED SOLUTION

MSF
SMARTY Guru
SMARTY Guru

@JulieDa_2412254 There is a limit on EU Roaming: https://smarty.co.uk/roaming

Did she not check this before going? If she has used the limit, then she can buy a one or three day EU Roaming pass to let her use data.

It may be an idea to carefully check the Price Guide on Smarty web site.

View solution in original post

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@JulieDa_2412254 There is a limit on EU Roaming: https://smarty.co.uk/roaming

Did she not check this before going? If she has used the limit, then she can buy a one or three day EU Roaming pass to let her use data.

It may be an idea to carefully check the Price Guide on Smarty web site.