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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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No upload speed 4g ee mini hub

Hi I've just got an unlimited data sim from smarty and activated my sim.I've put it in my 4g ee mini router and on my phone speed test I'm getting 10mb/s download speed but no upload speed?On my tv I'm only getting 1mb download speed?Is there any set...

Group Plans

HiyaI am the temporary manager of a small organisation. I want to set up a group plan  using organisation email and a work phone number.When I leave can the new manager take over the group plan?If yes, please explain steps.Thanks 

Resolved! Messages only being sent on old number after porting

Hi,Bit of a random problem here. son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a ran...

iMessage not working

I installed my SIM card having brought over my number and iMessage is not working. I have checked the number is right, which it is. I have turned off iMessage and FaceTime and turned back on again, this didn’t work. I have also done the above and tur...

Severe Provider Change Regret

I've just signed up to SMARTY and I'm regretting it already. Admittedly, it was my fault that I locked the SIM, it's been so long since I swapped out a SIM that when trying to add a code I forgot the code is almost always 0000 to start with. Anyway, ...

Mifi

I got a Smarty SIM to put in a previous three Mifi device.seems to accept it but it won’t ccept the previous password and I have absolutely no idea how to reset the password outside of three.sorry for being a numpty but could someone help explain wha...

Resolved! Transfer

If I port my number, does this mean I will lose my old number?

Resolved! Can’t send sms text

Some sms I send are not being sent. Then I get text message from Smarty saying unable to connect you to this service. what service? I’m just trying to send a message to a mobile phone starting 07

Renew

I got a smarty sim last month for a mobile router. I set it up to test it and purchased data for £6. This morning another £6 was taken from my bank account for data until August. I have checked and i have no payment method added. Is auto renew automa...

How do I find when 5g is planned for my town?

I see lots of praise for 5g where it is available.I can get the current status of the service where I am which is that only 4g is available and 3g is going. I am struggling to find out when 5g will be available locally.My issue is that I don't see th...

connection Speed

The coverage for 3 in my area says I can get Excellent 4G but no speed is suggested. I set up my TP-Link Archer MR600 using the basic Smarty plan but can only manage 2-9mb. Are there  certain answers to the setup questions which I have no knowledge o...

Resolved! Pausing plan not working

I have added my son on my plan and I want to pause his plan, but when I used the app to pause plan it says I have no payment method added but his bill is payed for by myself. How do I pause it? thank you

Resolved! Phone number

I ported my number across and thought all was ok, but now my phone number is not right when I message and call. Both of my muboth numbers are live the sim and my ported number. Please help as people do not know it is me calling/ messaging