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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Adult content lock

So I am 35 years old I use my sisters bank to pay my phone bill …it won’t let me unlock the adult content and has taken money every time but then doesn’t unlock the content please help …I have not got my own bank account or own no ID 

Number ported but SIM’s original number used by phone

I have joined Smarty and successfully ported my old number.  But the phone shows calls, texts and iMessages coming from the SIM card’s original number.when I go to Settings > Phone > My number, I am able to change the number but when I click Save, it...

Transferring credit

HiI bought a SIM yesterday and it is still being sent to my address, I also haven’t got a number yet as it says it’s still being processed.If I have an empty SIM now, can I transfer my data and credit to this empty SIM so that I can use it right away...

4G Calling VoLTE - Moto g82 5G Handset

I have the above handset.  Unfortunately, the option to enable it in Android's Mobile Network settings is blanked out.  Smarty's compatibly FAQ shows it as a supported device for 4G calling.Any advice most appreciated.

Voicemail Restricted

I have been using voicemail without a problem for many months but upon checking voicemail yesterday I could not access it and received a message that states "Your voicemail has been restricted. Contact customer service" and the call was then terminat...

Sevice

Hi , have just switched to smarty not  sure what I'm doing wrong . Get no phone sevice and no data in or out the house . Family all have smarty with no probs . Not sure what I'm not doing . Any thoughts appreciated 路‍

Refer a friend, not working

I recommended a friend a few months ago and he duly signed up for a smarty account and received a free gift card. I have never received my gift card. I have tried contacting support and provided my friends email address but they couldn't help and exp...

Resolved! Using a wifi dongle

I got the smarty sim to use in a wifi dongle while out and about in my truck. I just want the data. Im able to connect to the dongle but my iphone says ‘no internet.’ any ideas. I’m afraid I’m not savvy with this kind of tech. 

Resolved! Coverage

Hi , have just switched to smarty not  sure what I'm doing wrong . Get no phone sevice and no data in or out the house . Family all have smarty with no probs . Not sure what I'm not doing . Any thoughts appreciated 路‍

Payment

why did he take so much money from me? i bought 100gb from smarty for 12 pounds and used it for 1 month and after 1 month it charged me 12 pounds once and 15 pounds once?! why so?

Resolved! Activating a new Sim

I have bought a 2nd Sim but finding it impossible to activate . The package inc 2 SIM cards, one is a bonus but nowhere does it say which is which. The new card is to be added to an existing account. The reason for buying the new SIM is because the o...

Dial 0333 numbers

When I try to call an 0333 number I get an auto response stating the service has not been given access to this service. Anybody know how to fix this?