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Reset account connected.toy email address.

ImranFa_2153540
SMARTY Pioneer
SMARTY Pioneer

‎08-15-2024 06:23 PM

Hi,

About half a year ago, I ordered a smarty SIM which I lost after activating the account.

Now I want to order a new SIM, but my previous smarty number is still associated with my email address..

I have tried contacting support but that did not resolve the issue, I was as told to allow some time for the number to disappear from my account.  But 19 weeks later, the number is still there.

 

I tried contacting smarty again, but I can't seem to get a conversation going.  I'm just going around in circles.

How do I reset my account so I can order a new SIM and associate a new number with my email address?

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎08-16-2024 09:13 AM

@ImranFa_2153540  I wonder if it would be better to order a replacement sim - this would have the same number.

Please see this article: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

If you leave it much longer, there is a chance that the existing sim/number will be deactivated but you normally receive an advisory email 40 days before that point.

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