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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Number of seconds before forwarding to voicemail

The current default number of seconds before forwarding to voice mail is 30 seconds.  I managed to change this to 20 seconds with **61*+447782333123**20# and confirmed that it had (eventually) changed with *#61#.  The problem is that it gets reset to...

Ashcoding by SMARTY Pioneer
  • 0 replies
  • 0 kudos

Wifi calling

I have a OnePlus Nord 2t (dual sim). With my Three SIM I can use wi-fi calling. I expected to be able to do the same with my new Smarty SIM, however, it does not work.  If I switch on Airplane mode and switch wi-fi back on the Three SIM can make call...

Cancel Plan

I did not realise I was signing up to a plan. I only wanted to buy the device so that I could then buy either an Italian of Portuguese SIM card when in these two countries. I tried the Smarty card and it does not work. Plus your customer service is t...

Number not recognized.

Hello,I have called today to request my voicemail to be turned off and the minute I have confirmed to customer services my number when they ask me if thats the number I want to switch my voicemail off from, my connection completly switched off. And w...

Had my phone stolen and need my number still

HiI had my phone pickpocketed from me in Rome and it has been so stressful really affecting my holiday there. I ordered a replacement SIM and blocked my account as was advised on the dashboard of my account. I've got back to the UK and home today and...

Toshiba TV crashes when using smarty sim.

I’ll start by saying I am technical, having been in IT support for over 30 years. That said this particular issues baffles me. TP link router Archer MR600, great signal as I’ve got a line of sight to the mast. Generally get 60 plus meg. All of the ne...

Resolved! Unsolicited Calls From Three UK?

I joined Smarty in September and I'm really happy with the network.  However I've started getting unsolicited phone calls from either Three UK or third party companies acting on Three's behalf. Does Smarty sell customer lists to Three? Or if not how ...

phil8715 by SMARTY Pioneer
  • 3 replies
  • 0 kudos

Smarty Users WIFI Calling Phone Compatibility List

I have started this post because the Smarty List of WIFI Compatible Phones is not complete and not updated very often.If your phone can do WIFI Calling on Smarty Please add to this list so we can help others when choosing a new phone.My Motorola G30 ...

Meerkat by SMARTY Pioneer
  • 0 replies
  • 0 kudos

100gb voice sim v 100gb data only sim

Hi , I'd be very surprised if this hasn't been asked before but can anyone tell me what's the advantage to getting a 100gb data only sim at £17  v getting a 100gb voice sim at £12 if the answer is nothing it doesn't make sense.

No network on 4G

Since I came back from a trip in France, I have no network with 4G.

Anoury by SMARTY Pioneer
  • 1 replies
  • 0 kudos

Esim and losing customers

Smarty reply:" We have no plans to offer Esims "Do you have plans for losing customers who have been with you for years ? 

MrMas by SMARTY Maverick
  • 6 replies
  • 1 kudos