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Forum Posts

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 22195 Views
  • 484 replies
  • 7 kudos

Poor Internet

Less than 1mb per second isn’t acceptable this doesn’t even load web pages smarty support say networks getting maintenance but my partners on three smarty’s sister network and she gets 30 to 50 megabits just moved from o2 but will be moving back shor...

Connection problems on my Huawei portable modem,

Hi everyone, can anyone tell me why when you have 2 Smarty sims, one is not connecting, this is a data only plan with unlimited data but the other which is my phone on a 6gb plan connects ok, feel like I'm being robbed by Smarty especially when the d...

Voicemail

Does smarty have they own voicemail instead of recording your own?Thanks

Naz-Mo by SMARTY Pioneer
  • 3373 Views
  • 5 replies
  • 0 kudos

Unable to send SMS messages

Hi,Im unable to send SMS messages on iOS. Unable to confirm number for iMessages as well. Calls in and out are ok. Can receive sms messages without issues?THANKS

Mogolent by SMARTY Pioneer
  • 4402 Views
  • 11 replies
  • 0 kudos

DMS not working

I joined Smarty 4 weeks ago and ported my number, since then I can not send SMS to certain random numbers; I have reported it but this has not been sorted. Had it happened to anyone elseService I got is extremely poor as well.

Transfer

I have activated my SIM and been notified that the transfer of my old number is expected tomorrow 11th June. However I have no signal now on the interim number I received from Smarty. This number worked at first. On the app it says 'Your number trans...

SIM

I need a replacement SIM cause I've lost my phone, but also my old SIM for some reason the payment stopped going through and I'm not sure why, I would like to continue this payment and get a new SIM 

Bristol and surrounds: Fixing an issue - still. No service.

How long will Bristol and surrounding area have no service? It's been out since 4th June 2024 and its now the 10th June."We're fixing an issue in this area at the moment and aim to have things back up-ans-running as soon as possible."

Geri by SMARTY Maverick
  • 569 Views
  • 1 replies
  • 0 kudos

APN

 On Smarty's help page for connecting to the internet on iPhone it says for Mobile Data change APN  to mob.asm.net and the same for MMS. When you do this it changes to three.co.uk. Is that correct? I know Samrty uses tyhe Three network. 

Sooty1951 by SMARTY Pioneer
  • 532 Views
  • 1 replies
  • 0 kudos

No Internet

Every weekend and school holidays we lose our Internet.Called smarty they say mast in our area overcrowded. So suck it up or go to different supplier.Great customer service.Why not please some of your customers and upgrade the mast !!.

Refer a Friend

I would like to use the Refer a Friend to my friends and family, but some had already been a Smarty customer, but their account is closed due to lack of use. Would they be able to use the link and rejoin so they get the incentive? Thanks for any help...