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Tharshe
SMARTY Pioneer
Joined 2 years ago
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Issue with SIM Card Delivery and Customer Service
I am reaching out as I have repeatedly contacted SMARTY's customer service regarding an ongoing issue, but it has not yet been resolved. On July 21st, I ordered a SIM card and received a confirmation that it would arrive within two business days. However, it took much longer to arrive, and when it finally did, I had already lost a week of service. I mistakenly activated the SIM before it arrived, which further complicated the situation. Despite several emails to customer service explaining the issue and asking for a resolution, I have received inconsistent and unsatisfactory responses. The delay in resolving this has wasted a lot of my time, and I am very unhappy with the service I have received. Despite providing all the necessary details multiple times, the issue persists, and the lack of clarity on when my service actually begins is frustrating. I hope that by posting here, I can finally get some proper assistance and a resolution to this matter.1.2KViews0likes2Comments