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Trotter
SMARTY Pioneer
Joined 2 years ago
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3G switch off my phone is compatible yet Smarty says it isn't
I have a Sony Xperia 1 II. I like to understand why my phone is on the list when my phone fully supports Volte. Sony clearly states that the phone will work with a network once 3G is turned off. I have also turned off WiFi calling and called my mum and got a HD call using the Google phone dialer. That means the phone was calling over 4G. So why are smarty making people switch network? Even going by what they asked people to do to check compatibility my phone is supported. So is smarty a special case? Why would they have a different setup to the network they piggyback on? Apparently my phone will work on Three making things even more confusing 😭 https://help.smarty.co.uk/en/articles/6142278-switching-off-3g Smarty says: Due to a technical issue, unfortunately, the below devices will not work on the SMARTY network. I think they should explain what the technical issue is. It's highly frustrating knowing you got a phone that will work with 3G turned off but are told it won't work. If I have to leave I'll never return unless they can explain what makes smarty difference vs Three compatibility wise.7.3KViews0likes8Comments