Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I have had a long going issue with the terrible service offered in the E14 Canary Wharf area of London. Everytime I contact CS they blabber on about network congestion.This has been going on for around a year. Why is the service so bad? How are peopl...
Hii swapping my current smarty plan from 31Gb to 50gb same price same account same number and to proceed asking me this Yes bring my number No keep new smarty numberconfused as I don’t want to swap my number as I’ve already moved it a year or so ago?...
So the renewal didn't take the money from the card, now the app won't let me login, i have to uninstall and reinstall it just to be able to login.the renew button is greyed out in the account payment setting, instructions say to change the card detai...
Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery a...
Hi I ported my sons number from giff gaff over to smarty he had a email saying it’s done if I sent a text to him on his old ported number he recieved it but if he replies it comes through on the number that come with new smarty sim have tried changin...
Saying hi with a questionJust moved to Smarty from Lebara. I cannot see any information on if or how I cancel payments to my old provider. Do payments automatically stop when the switch completes or should I contact them?Thank you
Hi all. If I travel from uk abroad or even to ROI do I need to change the roaming settings on my return put them back to three.co.uk?
Don’t know if this is any good to anyone but if you’ve bought a 3 day unlimited Data pass to get you through to your next months Data package because you’ve ran out and you find it’s not working try switching your phone on and off it worked for me ju...
Hi there, I just got my Smarty SIM yesterday and got it all up and running. I intend to move my number over at some point, however the internet speed is currently unusable, I'm talking 0.04MPS ! This was the case until late last night as it suddenly ...
There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
Been with Smarty a couple of years and happy with the service. No problems renewing the service, all good. Changed my phone start of this year to another iPhone which was straight forward no problems, every thing went across. Now I can’t get the serv...
I've managed to connect WiFi calling just 3 times. Is it that the Smarty SIM is flakey? Can a SIM wear out? I've got a strong wifi signal. I have zero network signal in my area and depend on wifi calling. Should I change my SIM or network provider?
I can’t find any specific info on this in Q&A, so looking to anyone who has experience of this…I will be going on holiday to the Canary Islands (Spain) and this will be the first time I will have used my SMARTY SIM outside the UK. Spain is one of th...
I have an existing account, have downloaded the app and manage a group. I am trying to activate a new SIM for a mobile wifi, but unable to do that through either my account or the app. There is no option for 'activate SIM'.When I scan the QR code and...
I am trying to replace my daughters sim everytime I click the link it gives me the group owners details and no way to change it to her number.
When I try to set the PIN to set up my voicemail for the first time I keep getting the message 'that PIN is unavailable' and I've tried literally dozens of even lengthy Pins. Any ideas or is there a bug?
@scamsMy stepmother (82 years old) was spoofed on her landline (in the context of a "supposed" fraud on her bank account from her bank), and followed the scammers instructions by switching on on her mobile & (although she has no clear idea of what s...
My phone nokia c32 doesnt ring when someone tries to phone me from abroad. I get a messed calk notification but missed call i needed to answer as very important
Connection bars are always fine but data doesn’t work until your train is clear of the station. Feels like there’s a contention going on that puts smarty mobile at the bottom of the list. Even asked other mobile users on the train and they have no da...
Hi everyone good evening!I just brought my old number with me to the Smarty today with the deal of fist 3 months 5quid 40GB after then 10 quid each month,but after activating my sim,try to see change plan spot,there isn’t 8 quid for 50GB plan availab...
