Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Hi I had pay as you go with ID mobile and transferring to Smarty. After a day my number has migrated. Ie people ringing me in old no get through but phone says I'm still with ID mobile and Smarty says delay due to all files not being sent. This is so...
I have bought a data sim for my small mifi device . Now I’m getting asked for my phone number to get the SIM card going . I just want this for data and obviously not txts. I don’t want to change phone network provider . Or does smarty think I want to...
I have purchased a data sim for a small mifi device for travelling in a motorhome . Do I have to give my number over to you . I don’t want to change network provider on my phone
Hi all, first post here. I need to purchase a 4g dumb phone for someone that's unable to use a smartphone anymore. Something along the lines of the Doro clamshells or perhaps a Nokia.Do these types of devices work with smarty? They won't be able to a...
I have made the appropriate settings changes as described in the help article but still don't get phone use in Norway. It's a Pixel 8 pro. Any suggestions?
I am unable to make calls to other mobiles, landlines & voicemail, I always get the message Network Busy, could this be a faulty sim? How do I go about getting another.
Ported over on Tuesday, can’t recieve calls or texts from other networks! Not getting any help from support, tried different phones on off and all that. Any solutions?thanks
Moving to Smarty. SIM card & date I asked to be activated have arrived. I'm bringing my current phone number with me. Followed the activation instructions. Can't log into the app at all. Keeps saying there's been an error, try logging out then start ...
HiI lost my mobile and i want lock it with IMEI code...Replacement SIM arrived (and i installed in my emergency mobile), but i cant find anything about the IMEI lock process...On the web every post say this is the providers duty...
It seems with Smarty I get 3G only despite my APN settings being correct, when I switch to my EE SIM I get 5G.Roaming is effectively useless in Italy as 3G is unusable in 2024.
I’ve recently travelled to, and am still in Perth Australia, and consistently have ‘No Service’ or ‘SOS Only’.I’ve verified the following:Updated the mobile data network settings for mobile data and MMS to mob.asm.netTravelled to various locations to...
Been with you since July 2024, the service has been sketchy but acceptable for the price, except since Christmas time.My connection drops every morning at 8am on the dot, comes back on before 9am but at a drastically reduced speed. (Traffic shaping, ...
HiI am in Oz with no service. I have purchased add-on and confirmed balance in app, changed mobile settings to mob.asm.net (as per iOS instructions), network selection is “auto” (I have tried manual selection of 3 options). There is known to be signa...
Renewed my plan but received a text saying I have run out of dataany idea why this has happened? It’s been over an hour since my payment was successfully taken
Heloo.. my smarty account has been closed.. please i need my older smarty contact No reactivate
Does this upgrade promotion currently offered still include the 12GB EU data roaming? Can’t see it on the list of options.
Does anybody know any reason why SMARTY always tries to bill you a day early for a 30 day rolling contract? This is annoying as I still have another full day.
