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Can't make/receive phone calls

LuisSai_1757917
SMARTY Pioneer
SMARTY Pioneer

โ€Ž29-12-2024 15:10 PM

Recently I have been unable to make/received phone calls. Saying this not all mobiles phones. Been with Smarty many years so not a second hand phone problem. Could it be the sim card. Would I be able to request another sim card, but keep the same number, thank you

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

โ€Ž29-12-2024 17:09 PM

@LuisSai_1757917  There have been many posts on this subject.

It seems that a number of phones are not compatible with the smarty version on VoLTE. You can check the article:https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible 

Of course, you can also order a replacement sim with the same number via your Account Dashboard (see Lost or Stolen SIM) if you think it may be down to a sim problem.