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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 114731 Views
  • 499 replies
  • 8 kudos

Problem calling a specific 0343 number

Has anyone had and solved a problem calling an 0343 number ?   I've been trying to call the Epson printer helpdesk on 0343 903 7766 from my Smarty SIM, but each time I try, nothing happens for about 40 seconds, then "Unable to connect" flashes briefl...

Tim-JS by SMARTY Pioneer
  • 674 Views
  • 2 replies
  • 0 kudos

getting messages to work after porting

can’t get rid of the temp number in phone under settings , changed ok in messages to my ported one but now says can’t b used for messages  as need a sim for this number but my ported number works fine on calls lost at a solution. 

after porting fault

my ported number works calls but not messages tried altering the number stored in phone which shows the issued number but just goes back to it and won’t stay as my number also says in messages after changed the number there can’t be used for messages...

spare sim on Ipad mini installing problems probems

I have a iPad air 5th generation which has sim with smarty.I purchased a iPad mini to use out and about   and had a spare smarty sim card  which I attempted to activate I told the AI it was a sim i already had and proceeded to fill i the on line form...

No mobile data.

I recently bought a new phone and I can't pick up my mobile data? The phone is working with WiFi but when I'm out of the house it's not switching to my mobile data.

Resolved! What package should I choose

My sim is currently on pause. The sim is in a router in my motorhome. I am going to Spain for a couple of months and wish to re start the sim. I currently pay £20 for unlimited data.I appreciate that my maximum data allowance in the eu is 12GB so sho...

Resolved! Re activating my sons's account

Hi there. My sons account seems to have closed though we didn't realise this as he's usually connected to wifi. Is there a way to reactivate his account in order to give him data or do I need to apply for a new SIM for him? If the latter can he trans...

Resolved! Poor 4g signal

Hi I have had really bad signal since 3g was turned off, I have had a replacement sim. I purchased a new router and aerials, I have full signal on the router but only getting 0.20mbps speed. It is the same on my mobile and when I put the sim into my ...

Resolved! Using an eSIM alongside a Smarty SIM

A bit of advice please.I have an iPhone 12 Pro, that has eSIM capability,with a Smarty SIM  installed.   I plan to travel in Africa and intend to buy data for roaming via an Airolo eSIM package.If Install the Airolo eSIM  (manually or via a QR Code) ...

Data only sim

I have recently moved to a temporary address while my house is being renovated. I bought a data only sim as I have no broadband infrastructure at the property. The signal is terrible, could this be the old iPhone 7 I have popped the sim in? 

3 mobile voice messages from smarty phone

I've recently joined Smarty. Previously my wife could listen to her 3 mobile voice messages from my EE phone by dialing 07*****123 & entering her 3 mobile number & pin but now on my Smarty phone when she dials 07******123 she immediately gets my voic...

Grahamez by SMARTY Pioneer
  • 354 Views
  • 0 replies
  • 0 kudos

Resolved! FTP is broken

I have a new Smarty sim to replace my Three sim. The Three sim is still in its notice period, so I can do easy comparisons for the next couple of weeks.All seems OK with Smarty so far, except for 1 thing which is driving me NUTS.I update the pages on...

tiresias by SMARTY Maverick
  • 1842 Views
  • 6 replies
  • 0 kudos

Pac code not being accepted

I'm trying to enter a pac code on the smarty app, but the message please check number and try again appears. I've been in contact with my existing provider, but they say it's not a problem with the pac code they issued. Unable to find a customer serv...

Resolved! Please help me to open the Internet directly

I'm sorry to ask you, because I already have a physical card in my hand and have completed the payment. I don't understand why I need to send a physical card again. Because tomorrow night is New Year's Eve and I urgently need the Internet. Can you di...

Juiyu by SMARTY Rookie
  • 633 Views
  • 1 replies
  • 0 kudos