BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Is there an actual phone number I can call to speak to someone to find out why my SIM card doesn't register on a network?
My Smarty account expired. I'm considering re-joining. It seems as though my original SIM is de-activated.Do I have to get a new Sim or can existing one be re-activated?ThanksWill
As a very low Smarty user, going to Europe in March, i will use the service more, what are my options ?
This probably sounds quite ridiculous but I'm very new to this kind of network and have no idea how it works 100%. I read something in the summary when I activated my account about data, texts and minutes being suspended when you turn off auto renew....
This isn't possible on the website and many hours of chat 'help' have left me understanding why Smarty is so cheap. I'm sure the person does as good a job as possible in the circumstances - I suspect they're just having to deal with far too many peop...
Following the help sheet for group owner to change on of the groups numbers as below. If you're a Group Owner, you'll need to log in to your dashboard, and select: Menu > Account settings > Your number. It does not display like the help text and I ...
Hello,I'm currently on the 50GB for £10 plan.I've now seen that Smarty are offering 60GB for £10.How do I move to this plan or is it only for new customers?I did check my account but didn't see this plan listed.Thanks,Pete
I put 20 pound on over 5 hours ago and I am still without Internet,texts or calls. Im now round at a neighbours just to use her phone to call my daughters paediatrician about concerns with her brain injury. I've never known it to take this long and o...
I have done a add-on top up but cant see if is active or not
I would like to change back to unlimited for 16 a month please
Hi AllNumber port has only part completed (can dial and text outbound but not working inbound). Can anyone confirm if port should have completed by 1700 or can it take up to midnight??Thanks
Hi,I’d like to view the call history of a number on my plan using my computer and not through the phone. Can anyone point me in the right direction? I’m not having a lot of luck so far!Thanks so much for any help.
my SIM card does not work, I have done all the settings but to no avail.
I just signed up- bought an £8 12gb month bag-decided to up this to a £10 30gb from next month Why does my dashboard show an active 30gb add on above my current plan when I never bought a 30gb add on?????
Hi,I'm wondering if Smarty does any traffic shaping that may effect SSL or similar. I am a new customer and have noticed that, on my android (Pixel 5), I get and SSL protocol error on a website I frequent as well as being told I am offline on another...
My data plan is expired today. Naw i m trying to active a new plan but when i login my account It's shows they pushed my service and i need to contract support via chat . But they are giving me automated reply which didn’t help me. Can anyone solve m...
Can I make calls and send texts from Cape Verde to UK without having to change any settings before I go?
I CANNOT FIND ANY APN NAME SETTINGS THAT WORK. DO I JUST LEAVE BLANK? Smarty support hopeless and think I have a phone as only suggest APN mob.asm.net. I have tried “three.co.uk” and “3internet” but not connecting. help please!
I have a moto g31 which does not appear on Smarty's list of supported phones for Wifi calling but an older model moto g does. Wifi calling is supported on the moto g31. When will smarty be extending wifi calling to newer phones?
