Update 21:45 We can see performance improving back to normal levels and are working through the night to ensure this issue is fully resolved - we are closely monitoring this situation. Some customers may still experience intermittent issues. We ...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
The SIM is not working as it stated emergency calls even though I activated the SIM
I paused my plan a few months ago. I would now like to renew it, but starting on a future date. I could wait until that date and then "renew now" but I would prefer to set it up in advance with e.g. "renew starting on 15/09/2023" to avoid any last mi...
Please can someone help me as the SIM is not working at all as it indicated Emergency Call only...?????
Why isn my number being transferred. I have sent PAc PAc code ect 4 time
Hey there i would like to get my nymber but my account is closed how is it possible to get the number
Hi, I'm moving to new Zealand for 1.5 years and would like to keep my UK Smarty sim for 2FA and also just to have my UK number when I move back. Is there a way to keep my sim and number and potentially jsut top up every few months or send a text? So ...
I introduced a free to smarty and I'm confused on how to claim my £10 reward.Please help
Hello, dear smartI have poor service in my area S12AB BLONK STREET....... SHEFFIELD.HOLIDAY INN EXPRESS
When I went to set up phone for roaming The APN was already set to MOB.ASM.NET do some phone set up automatically when you insert the sim
Hi I can't phone anyone from my phone
Can anyone shed any light I got a motorhome wifi 5g system fitted in my motorhome which came with a smarty sim as standard I went away for a few days and used it with my fire stick it had 4 bars of signal but it would stop every few minutes with the...
Seems real good so far £20 unlimited then £18 next month best I've found
Help, I am unable to make a voice call in the USA, but I can an SMS. I have purchased an out of plan add on and set my roaming on my Android phone. The APN appears correct also. But the call is ended immediately. What have I not done?
Hi allim new to Smarty and would like to set up my plan so I can dial overseas numbers on the odd occasion and also enter competitions on to. Any ideas how I do that please?thanks in advance
Hello new user hereI Activated my new sim it asked for the pin which I inserted(0000) it asked for me to insert it again know have 1 attempt left or phone will lockdo I try again or give it up to two hours for the new sim to activate
On 15th August I paid £17 to change to a new plan but it's been sitting as processing since then and has not changed. It's a data only plan and I now have no internet access. What did my £17 pay for??
I am unable to answer calls on whatsapp, it shows connecting call and nothing else. What is wrong?
Hello,I currently have a family group account which includes my son's phone SIM. I want to get him a second, data only SIM to use in mobile broadband router. However, when I try to add a new SIM to my account, using his email address, it does not all...
Hi guysI have been a smarty for a few years and no issues really Since last Friday my network went down and the network status says masts are being worked on etc etc but I can't make any calls or text and the signal comes on for a few seconds and the...
