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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 123479 Views
  • 499 replies
  • 8 kudos

Had my phone stolen and need my number still

HiI had my phone pickpocketed from me in Rome and it has been so stressful really affecting my holiday there. I ordered a replacement SIM and blocked my account as was advised on the dashboard of my account. I've got back to the UK and home today and...

Toshiba TV crashes when using smarty sim.

I’ll start by saying I am technical, having been in IT support for over 30 years. That said this particular issues baffles me. TP link router Archer MR600, great signal as I’ve got a line of sight to the mast. Generally get 60 plus meg. All of the ne...

Resolved! Unsolicited Calls From Three UK?

I joined Smarty in September and I'm really happy with the network.  However I've started getting unsolicited phone calls from either Three UK or third party companies acting on Three's behalf. Does Smarty sell customer lists to Three? Or if not how ...

phil8715 by SMARTY Pioneer
  • 3324 Views
  • 3 replies
  • 1 kudos

Smarty Users WIFI Calling Phone Compatibility List

I have started this post because the Smarty List of WIFI Compatible Phones is not complete and not updated very often.If your phone can do WIFI Calling on Smarty Please add to this list so we can help others when choosing a new phone.My Motorola G30 ...

Meerkat by SMARTY Pioneer
  • 1141 Views
  • 0 replies
  • 0 kudos

100gb voice sim v 100gb data only sim

Hi , I'd be very surprised if this hasn't been asked before but can anyone tell me what's the advantage to getting a 100gb data only sim at £17  v getting a 100gb voice sim at £12 if the answer is nothing it doesn't make sense.

No network on 4G

Since I came back from a trip in France, I have no network with 4G.

Anoury by SMARTY Pioneer
  • 910 Views
  • 1 replies
  • 0 kudos

Esim and losing customers

Smarty reply:" We have no plans to offer Esims "Do you have plans for losing customers who have been with you for years ? 

MrMas by SMARTY Maverick
  • 4220 Views
  • 6 replies
  • 1 kudos

Resolved! 5G

Hi. Had to reset auto monthly plan renewal with my bank.Was moved to 5g with same 4g sim card installed.Phone is stopping randomly. Is this because I have been shoved back to 4g, as this is all that displays?Much thanks in advance Also, bank renewal ...

TT_606016 by SMARTY Maverick
  • 1943 Views
  • 2 replies
  • 0 kudos

0345 number

Trying to phone my bank on a 0345 number only to told I do not have access to this number ?

Network

How comes i was on 3 for 5 years and smarty now since January and for all that time been checking network status for my post code and its always said we are doing work in your area ... Never said anything different . Actually majority of london post ...

Activating and adding a second sim

HiI am confused and worried I have costed my account too high in pounds trying to have 2 sims on my account. I have organised a group to put it on and have ordered a new sim which I will activate and add to the group but find the monthly costs keep a...

Data now rolling over?

Hi, I’m on a 30gb plan, but it’s actually double data so 60gb.However this time when it renewed it has carried over the unused data and now shows 60+ out of 90gbI’ve searched but can’t seem to find anything out about this. 

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rupe by SMARTY Pioneer
  • 2560 Views
  • 3 replies
  • 0 kudos