Forum Discussion

ElvinHa_2332466's avatar
ElvinHa_2332466
SMARTY Pioneer
14-10-2023

Refund money

Hi, I ordered a SIM recently and paid 7 pounds but I changed my address so I couldn't get the SIM. Instead, I bought a new SIM in a supermarket and joined a plan which is worth 10 pounds. How can I get 7 pounds back?

Kind regards,

Elvin Hajizada

1 Reply

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    15-10-2023

    The is the Smarty community forum, we are Smarty customers, just like you. We don’t work for Smarty.

    You would need to contact Smarty via webchat.

    https://smarty.co.uk/contact