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[Network Issue] Service Update

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 11630 Views
  • 193 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 75278 Views
  • 497 replies
  • 7 kudos

Data only Sim vs Voice Sim

I have a 4g mifi device that takes any Sim. I want to use this to connect my tablet to the internet. My question is do I have to get a data only plan Sim or can I get a normal plan used for a phone? Reason for my question is Unlimited data on the nor...

Invalid number when i call it

Recently switched to Smarty from Vodafone. All is working fine apart from one number (well one so far) that when I ring it comes up as invalid. Whats App messages to same number work ok.  How do I resolve this? I've got a Samsung handset.

Smart Referral link system seems to be broken!

I have referred over 700 people to smarty through my social media platforms,I know for a fact people are using my links, I even had a friend use my link infront of me, the yellow bar at the top that says so and so has referred you no longer appears.W...

Resolved! Using Data in the USA

I have a shor trip planned - I have updated my APN settings and I will add an out of plan amount, but while I can see calls/txt appear covered in these forums, and I will be able to use data over wifi while in the USA ... I don't see anything on cost...

Data add on abroad

I’m currently in Italy. I’ve changed all my settings to what it says in the website. Added a screenshot for reference. I’ve brought an EU add on (which says works if I have over 12gb of data on my normal plan. And I have 60gb). I also have my roamin...

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Renewing a plan on a specific date

I paused my plan a few months ago. I would now like to renew it, but starting on a future date. I could wait until that date and then "renew now" but I would prefer to set it up in advance with e.g. "renew starting on 15/09/2023" to avoid any last mi...

Blackmyre by SMARTY Maverick
  • 379 Views
  • 0 replies
  • 0 kudos

SIM not working

Please can someone help me as the SIM is not working at all as it indicated Emergency Call only...?????

Swim

Why isn my number being transferred. I have sent PAc PAc code ect 4 time 

Number

Hey there i would like to get my nymber but my account is closed how is it possible to get the number  

Roaming

When I went to set up phone for roaming  The APN was already set to MOB.ASM.NET  do some phone set up automatically when you insert the sim 

Help

Can anyone shed any light I got  a motorhome wifi 5g system fitted in my motorhome which came with a smarty sim as standard I went away for a few days and used it with my fire stick it had 4 bars of signal but it would stop every few minutes with the...