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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 16962 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 80683 Views
  • 498 replies
  • 8 kudos

No internet

I’m in France and have a data only sim, HUAWEI mobile Wi-Fi unit shows full signal all bars but says not connected to internet. 

Text non-delivery message...

Good afternoonI tried to send a text yesterday and was told it could not be delivered.  Now I get frequent messages about this - how do I stop this?  If it matters I've deleted the non-deliverable text.Thanks

Sms not working

Help! I'm going to go more mental! I can't send ni sms mssgs...agggghDriving me nuts!!

BBC - Technical bug hits EE and Vodafone

https://www.bbc.co.uk/news/technology-66708574  Customers from two of the UK's most popular mobile networks have reported problems with their phones.Reports of issues with Vodafone and EE first came in around midday, according to the website Downdete...

JJP2 by SMARTY Pro-coach
  • 1531 Views
  • 3 replies
  • 1 kudos

What phone do you have and why?

Are you a tech. 'geek' or just got something that looked good...?I've a Poco X5 Pro 5g, gen'd up on it as I had the previous model as it was a step up...

leedorney by SMARTY Teamster
  • 1878 Views
  • 3 replies
  • 0 kudos

Unable to call voxi numbers

Hi is anyone having issues calling people with voxi SIM cards. My child’s was working now I cannot get though, they can receive calls from other networks 

Oddly high data usage today

My unlimited data plan renewed today. I live alone, slept in till 09.00, cooked breakfast, and have been catching up on the general news and sports news on TV.Not used my phone much at all so far today. Yet somehow, just before 12 midday, I have appa...

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JJP2 by SMARTY Pro-coach
  • 4968 Views
  • 8 replies
  • 0 kudos

Odd Issue - Website Blocked

Just tried to look up an 0800 number that has called me twice within 15 minutes without leaving a voicemail.Was blocked from doing so, see the attached screenshot. I am not using a VPN either. Anyone else experienced this ?  

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JJP2 by SMARTY Pro-coach
  • 1719 Views
  • 3 replies
  • 0 kudos

Data only Sim vs Voice Sim

I have a 4g mifi device that takes any Sim. I want to use this to connect my tablet to the internet. My question is do I have to get a data only plan Sim or can I get a normal plan used for a phone? Reason for my question is Unlimited data on the nor...

Invalid number when i call it

Recently switched to Smarty from Vodafone. All is working fine apart from one number (well one so far) that when I ring it comes up as invalid. Whats App messages to same number work ok.  How do I resolve this? I've got a Samsung handset.

Smart Referral link system seems to be broken!

I have referred over 700 people to smarty through my social media platforms,I know for a fact people are using my links, I even had a friend use my link infront of me, the yellow bar at the top that says so and so has referred you no longer appears.W...

Resolved! Using Data in the USA

I have a shor trip planned - I have updated my APN settings and I will add an out of plan amount, but while I can see calls/txt appear covered in these forums, and I will be able to use data over wifi while in the USA ... I don't see anything on cost...