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Add-on billing error

SarahPi_1289411
SMARTY Pioneer
SMARTY Pioneer

‎20-10-2023 12:53 PM

I bough an Add-on on 18th October about half an hour before I flew to the USA on holiday. I’ve just checked my out of plan data use and it appears to have charged me £1.06 for 10.55 MB data use on 17th October whilst I was still at home in the UK and still well within my monthly allowance. I don’t understand how or why this has happened. I’ve tried the help function but all I get was a standard response about buying Add-ons. Can anyone help me please

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1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎20-10-2023 13:06 PM

hey, you will speak to a bot in chat at first and be supported with help articles but if you ask to "talk to a person" you will be transferred to an agent who will assist.

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