Forum Discussion
Can't access Smarty
I have a Smarty bundle but I had to transfer to another provider (Sally) when I went to India this month as Smarty does not work there (or at least it doesn't give local coverage: it would have been foreign, and therefore expensive, coverage). In India I could choose between Smarty and Sally. (I needed to go back to Smarty occasionally to check my SMS.) But now that I am back in the UK, I can't access my Smarty. It no longer gives that option. I can only use Sally. I tried re-starting my phone and that didn't help. Any ideas, please?
4 Replies
Many thanks to you both. For some reason I don't know, the SMARTY option has re-appeared. So, I have turned off SALLY and turned on SMARTY and all seems to be fine. I am very grateful to you both MSF and ZenovA for your time and suggestions which I did explore, e.g. I did check my account dashboard and found it up to date and checked my mobile network settings. Thanks again!
JOSEPHE_3207610 I'm glad that it is sorted! Thanks for letting us know.
Getting such a positive response makes it all seem worth while trying to help out in the first place.
JOSEPHE_3207610 Have you checked your Account Dashboard to see if there is a current Smarty plan showing? Given that we are at the end of August, is there a good chance that your Smarty plan month ended while you were away?
Otherwise, I agree with advice from ZenovA
Did you turn off auto-renew and forget to pay again when you returned? Try resetting mobile network settings. Enable the SMARTY SIM or eSIM in your SIM Manager settings, and make sure you change your default SIM Calls, Texts and Mobile Data to the SMARTY SIM, as you might have set Saily as the default when you were abroad, and forgot to change it back. You could try disabling the Saily eSIM in the SIM Manager.
You can always try to contact support.
