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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14675 Views
  • 482 replies
  • 4 kudos

WiFi calling

HelpWiFi calling was working on my SIM when inserted into Samsung A71,then this afternoon my number was ported over and WiFi calling has stopped working.....I have tried everything, reset all settings etc,and still no joy.....Any ideas

Buzz666 by SMARTY Pioneer
  • 482 Views
  • 0 replies
  • 0 kudos

lack of funds for autorenewal

I’m a smarty customer and I have a friend also on smarty. Unfortunately he didn’t have funds in his account so the payment didn’t go through to renew this month. He now has no data and can’t make calls. However, he put money in his account this morni...

HannahF by SMARTY Maverick
  • 949 Views
  • 2 replies
  • 0 kudos

Resolved! no sim card

How do I get to talk to someone at Smarty ? Its hopeless . I signed up to Smarty several months ago . Changed mind a few days later and sent sim card back to HQ by post never heard anything . Now trying to re engage and get a sim card on the account ...

Cruise

I’m going on a cruise to the Caribbean from Miami and wondered if I will be able to use my smarty package whilst on board? Do I need to do anything to my phone? Buy an upgraded package? 

New contract

Hi. How do I change to a new plan. I have one running at the moment but would like to change as there are some awesome  deals about at the moment. Also can I have my wife on the same deal. Many thanks.

Chelseaal by SMARTY Pioneer
  • 1228 Views
  • 2 replies
  • 0 kudos

Transfer number issue

My number was transferred to Smarty which is showing on the account however the given number from smarty is showing on the phones of the people I call, why is this happening and what should I do?

Resolved! eSIM

Digital Sims are not yet available in Spain. I wish to use my IPhone 13 (which has a Smarty nano sim ) in both countries. Can I swap my Smarty Nano sim for a digital Sim so I can have a Spanish Nano sim as well?

Group Plans

I am a Group Plan owner with a data sim and also a member with a mobile sim. If I don’t renew the ‘owner’ sim does the Group still continue with the member sims in that Group?  Anyone running the same scenario? Thanks. 

Smoothy by SMARTY Maverick
  • 860 Views
  • 1 replies
  • 0 kudos

Resolved! SIM problem after network outage.

The network outage that was experienced by Three and SMARTY customers last week l don't know if was the cause of my SIM going bad. All l know is that aftderwards my phone would take best part of 10 mins after switch on for it to connect to the mobile...

Sim-card waiting time

Hi,In your opinion, what's an acceptable waiting time for the new Sim-cards? My one came in after 2 days. Last Friday I ordered 3 more for my Family. Still nothing. How long I should wait?

Krakoos78 by SMARTY Pioneer
  • 1940 Views
  • 3 replies
  • 0 kudos

Sim

I already have a smarty sim how do I register it , it keeps saying awaiting number 

No 5g in spain

Still unable to get 5g in Spain. What is the problem? Told to connect app to mobile.asm.net. This gives me a 3G connection very occasionally 4g. Someone else on the help got me to do a reset this resulted in no data again. A uk o2 phone next to me is...

Absolute con

Did anyone else get an offer on thier dashboard for a Xmas deal of £10 for 180 GB?I did then when I got to checkout it said £15 then when I queried it they said it was a mistake.Do they not have to honour the original price? Because I'm sure they do.