BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I can’t call landlines with my mobile. Any suggestions?
I’ve paid to enable data filters but it’s still loxked
I have been with Smarty for ages and generally very impressed. But now I have a problem I am less impressed. An error has been made on my billing which they don’t agree so I am trying to explain and the Chat agent has stopped responding to me. Any...
I keep getting the "It looks like you are outside of the UK" when trying to access national lottery website. It tells you to check with broadband provider, but my partner who lives in the same house, but is on a different network, does not have this...
Received 2 sim cards, one for me and one for my wife. Both separate email address's. However SMARTY Put both under my name and number. Asked Customer Service team to change name and ne number, Next minute I got asked to ring them up, Why its their pr...
New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...
Iv been with smarty over 2 years and my plan automatically updates ever month. For some reason they sent me a message saying I need to renew my plan as it has run out. Iv tried to do this but sent me a txt saying it hasn’t worked. Why ?
Hi .. I've been using Smarty for one month and I live in an area where the signal is pretty poor whatever the provider. Therefore wifi calling at home is really important. Broadband in the house is good .. consistently 60MB .. and my iphone 14 (iOS 1...
It’s not working when I’m in other country’s well it works in Finland Sweden but not in Crete
Hi, I have tried two iPhones , both on the Wi-Fi approved list , and whilst I can make calls, incoming calls get the message that I on another line. Doesn’t seem to be a problem with a Samsung phone. Has any experienced this and found a solution...
What a wast of time complaining on the Friday 1st December my phone would not make and receive call no data most of the day at the end of day my son had same problems switch of phone swith back I done this 3 time yes I was back on what is going on w...
Hi, it says on the website that if I spend 60 consecutive days abroad, Smarty have the right to suspend all services on my account.- if I switch my phone off for 20 days during that period will that extend the period for another 20 days?- if within t...
I am recently not getting any service or data
Hello, are Smarty offering compensation for the outage on 1st Dec? I personally was inconvenienced as I could not perform some urgent banking for my house move due to being unable to verify my device by text due to the outageRegardsKeith
Can not tethered to my tablet it's gone mad?? Can not understand. Its been OK for the years.
