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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 24809 Views
  • 486 replies
  • 7 kudos

Resolved! Plan

Could you renesanční my existing plan please

Conditional call forwarding active

Hi, I'm trying to make an international call, I do have the Out of plan add-on and yet the moment I try to make my call, it disconnects automatically and the following error pops out:Conditional call forwarding activeI have not set the forwarding mys...

I just want to applaud SMARTY for resolving my issue

Due to a technical issue, I wasn't able to renew my plan yesterday. And so I was left unable to make any phone calls or texts.I'd like to thank SMARTY for coming to a swift resolution and dealing with the problem.The customer service representative t...

Cannot send SMS Texts after porting to Smarty

Hiposting this as even though the problem has now resolved itself I don’t know what fixed it. Also, I read this article https://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages# and it did not make complete sense or did not w...

NigelW by SMARTY Maverick
  • 2409 Views
  • 3 replies
  • 0 kudos

Porting from old provider

I had a data only Smarty SIM in my router which I changed the plan on a week ago 100GB. Since then I decided to now transfer my mobile from my old provider so I enterdled my pac code into the account that has my data SIM thinking that once the number...

Why is my plan being renewed when auto-renew is DISABLED?

So I've just gone to check on how much data I have left (my plan expires in 12 hours)... and after logging into the SMARTY app, it tells me that my plan is currently being renewed, even though I HAVE NOT done so yet, nor is Auto-Renew on.What kind of...

Resolved! Updated to iOS 17.4 but alas….

Smarty still doesn’t allow eSIMAh well.As I updated to iOS 17.4 I was able to self convert my other network physical SIM to an eSIM.So, having a free physical SIM slot, I wanted to see if Smarty offered the same opportunity to self convert to eSIM. A...

iOS or Android ?

Considering a change o handset. I won’t say what I have right now but I’m just intrigued as to what you all think. Better… iOS or Android?