BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Purchased £15 add on total waste of money.I was transiting in Dubai to the Philippines I was on the ground for one and a quarter hours sent two WhatsApp messages and according to Smarty utilised 84 MG blowing the £15 pounds the response from customer...
When I get a marketing text, it usually comes from a 6 digit number beginning with "6". To opt out of further marketing, you usually have to reply with the word "STOP" or similar. However whenever I try, I always get a message send failure. Is th...
Dose anyone know what's going in with this network I'm new customer and had nothing but trouble only had my sim for 18 hours and haven't been able to ring or text or go online! Should I just get a refund or is this a one off problem dose anyone know...
I recently paid £20 for a Data chip but I cannot activate it it . Because I already have a smarty account there is no way to activate it . I have tried everything to activate this Data chip so I can put it in my mobile Mauma Ryoko . Can you please t...
Good evening everyone my friend has just got a smarty sim and is wanting to keep her number from her old provider it’s been nearly 4 weeks now and still hasn’t got the transfer over, she is a prime carer and needs a mobile. The thing is is that she c...
I've renewed my plan 2 days ago, but can't use any mobile data, only wifi ?
I paid for a data sim yesterday , i already have a sim i bought from argos how do i get it activated.Instead if the one they have posted?
I paid for my plan and got a confirmation email but on the app it's written that I need to renew my plan.
( sorry you have not been given access to this service) that's all I get when I try to ring out my texts won't send and unlimited data but doesn't work!? This is madness! Had this new sim for over 18 hours and not been able to do anything apart from...
I pay two monthly payments from my credit card for my wife and I. How do I move one of these payments to a separate payment plan whilst retaining both numbers
I have bought a new SIM in a shop for my daughter’s phone. She is under 16 and therefore can’t have her own account. I already have an account but can’t seem to activate her SIM from my account. I am stuck in a loop! Help!!!
Can any tell me what the minimum amount I can Topup my account using a pay point? I am on a £6 pm plan would i be able to Topup £6 to cover next month or would I need to make a minimum Topup of £10. Thanks in advance.
Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks
Hi, I’ve just joined Smarty. I sent my PAC code earlier today (within the time provided, well before 5pm) so I thought that my number should switch over by tomorrow as they say it happens within 24 hours. But I just have received a message saying it ...
hello.I asked for a sim to be sent last week. I was told I could get one in a shop. I did and paid for it. I have tried to activate it by creating a new account. On my first attemp, i got as far as filling out my payment details and then I would not ...
Since upgrading my phone to Android 14 using a Pixel 6a I have the below issue,Has anyone else experienced this? I usually have signal where I am and have checked the network coverage which reports no issues in my area.
I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network. Being told it’s being sorted hasn’t been so far.
