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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 16811 Views
  • 482 replies
  • 4 kudos

Group Member Buying Add Ons

I am the group owner and my children group members. My son has bought himself 10gb of data using his debit card. How has he managed this? Under the group plan information it states "Group members won’t have access to any payment related actions, such...

Topping up error

IV not been able to top for two days now just keep getting an error iv chatted to some on the chat on smarty website but still no luck please help 

Missed monthly payment

i ve missed my monthly payment due to card balance. Now that i've moved the funds, how do i correct this or do i have to wait for Smarty to retry the payment tomorrow?

Derwent by SMARTY Pioneer
  • 975 Views
  • 1 replies
  • 0 kudos

60GB on 07511503912

I want to buy 60GB data to be activated on my smarty number which is 07511503912. Tried using my smarty account but it has been closed. I don't need a new simcard, just a month's data on 07511503912.Regards,Mr Lwazi Mabhena 

Unlimited add on

Newby here. Have just invested in a 5g hub and using Smarty sim. However I seriously underestimated  our data usage and  I have purchased the "unlimited" data asd on  even though the dates will overlap with my original plan. However when I log in my ...

No signal after putting sim into phone

I ported over a number from my old phone when signing up to smarty. I've received emails saying it was done successfully but I have no signal.I've tried putting the sim into a different phone and it did not work. I've restarted my phone a few times b...

asianprof by SMARTY Pioneer
  • 655 Views
  • 1 replies
  • 0 kudos

Calls in the EU

I'm in the Canaries atm, I have a great 5g signal and can make calls over WhatsApp. However I can't make any actual phone calls, I get a message saying "the number you are calling has not been assigned to an account". I can receive calls from those n...

Sim activated

Hi,i am Arpon. Last 20th February i  put money in smarty but my sim is not activated yet.what should i do.

setting up new SIM plan at uSwitch offer deal

got a SIM at the cheapest plan to test mobile coverage at home property. Having now confirmed that, we have 2 SIMs - the 'tester' and the bonus SIM, and now want to set up both on the uSwitch unlimited plan (£15/month) for the initial month, and can ...

fiwi1966 by SMARTY Pioneer
  • 1042 Views
  • 1 replies
  • 0 kudos

Second account in app

Hi, I have my main plan which I have on the app, I also have a data only account linked to my main one. Where does this account show in the app?I can see the two accounts when I am logged in on browser but not in the app.

Jamie by SMARTY Commentator
  • 941 Views
  • 1 replies
  • 0 kudos

MIssed Monthly Payment

i ve missed my monthly payment due to card balance. Now that i've moved the funds, how do i correct this or do i have to wait for Smarty to retry the payment tomorrow?

Derwent by SMARTY Pioneer
  • 1824 Views
  • 2 replies
  • 0 kudos

PAC not working

O2 PAC smarty says re-check number, Checked it 10x all ok not working, Any way to get the code to work?

Resolved! Tether

Can I use the data from my phone on my Television? Instead of using home broadband 

Hopeless speed with Smarty sim!

Hello everyone. I have a Netgear nighthawk mobile router. Tried a Smarty sim in it and get a max of 7 mbps download speed! I’ve just taken delivery of an EE 4gee mobile router via BT and I get 70, yes 70mbps from this EE sim! Really disappointed in t...