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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Passing spare SIM on to family member

Hi,I recently returned to SMARTY (glad I did by the way!) and have found a family member who would like to take my spare SIM (the one to 'give to a friend') . Do we both get any 'perks' from this or must I include this family member within a group? A...

Shely by SMARTY Maverick
  • 7 replies
  • 1 kudos

Adult content

How can you allow this if you don't have a credit card? Thanks Lauren 

Internet download speed

My indoor download speed is farcical. Under 1 Mbps. I'm connected to 5G or at times 4G+. Upload is temperamental but satisfactory. I use Galaxy S22 Ultra. 

VK by SMARTY Rookie
  • 3 replies
  • 0 kudos

London Underground 4G signal

Hi, some of the London Underground lines e.g. part Jubilee line / Central line offer 4G network. Do Smarty users have access to this 4G network in tube? If yes, how? 

Changing from Data-Only plan to Calls, Texts and Data plan

Hello SMARTY community! I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew. With recent price increases on my EE phone SIM, ...

Mark1337 by SMARTY Rookie
  • 2 replies
  • 1 kudos

Praise Mahesh

Just to say thanks to Mahesh fir assistance just now regards to my new number not showing on dashboard and also for sorting my text verification log ins. Thanks Mahesh      

Number transfer via pack code

Hi all,I was told by 9am today my number change would be done but it's not. Also, the assigned smarty number is still showing on my dashboard.Help.   

Phone drops to 3G when making calls

Hi All.I'm not having any problems with my service but I was wondering...As all mobile operators will be turning off 3G mast-by mast over the next year or two, what will happen to people who don't have a 5G phone and who are with an operator who does...

1776914 by SMARTY Maverick
  • 8 replies
  • 0 kudos

Resolved! New to me symbol

Just joined Smarty and I notice sometimes there is a small telephone with a WiFi signal icon over it in the top right of my android phone. Any ideas please

Resolved! Promotional data

Hi, New to Smarty on a 30gb data plus extra for one year 30gb so 60gb in total. The app dashboard only shows 30gb allowance, how to I get the extra 30gb? Any guidance much appreciated.

Poor downloads

My 3 sim is 5 bars and 75 download.Smarty SIM in same phone at same location is  5 bars and 2.5. Any suggestions?

Bill1892 by SMARTY Pioneer
  • 5 replies
  • 0 kudos

Strange Signal Issues. Not Impressed.

So I recently got an iPhone 13 Pro. Since I received it the phone has been jumping from 3G to 4G where I live, my previous iPhone XR more or less stayed on 4G after what seemed to be very recent upgrades to the network. This is because it used to als...

MarkyR74 by SMARTY Maverick
  • 11 replies
  • 0 kudos

Stolen phone

My Sons phone was stolen, his phone is still ringing and someone is answering. How do I get the number disconnected and the phone blocked? thanks

Sending STOP by SMS

I get text messages that I want to unsubscribe from by sending ‘STOP’ - however whenever i try to unsubscribe it says ‘Message failure’