BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
The network outage that was experienced by Three and SMARTY customers last week l don't know if was the cause of my SIM going bad. All l know is that aftderwards my phone would take best part of 10 mins after switch on for it to connect to the mobile...
Hi,In your opinion, what's an acceptable waiting time for the new Sim-cards? My one came in after 2 days. Last Friday I ordered 3 more for my Family. Still nothing. How long I should wait?
I already have a smarty sim how do I register it , it keeps saying awaiting number
Still unable to get 5g in Spain. What is the problem? Told to connect app to mobile.asm.net. This gives me a 3G connection very occasionally 4g. Someone else on the help got me to do a reset this resulted in no data again. A uk o2 phone next to me is...
Did anyone else get an offer on thier dashboard for a Xmas deal of £10 for 180 GB?I did then when I got to checkout it said £15 then when I queried it they said it was a mistake.Do they not have to honour the original price? Because I'm sure they do.
I have been in hospital for over 7-months with "LONG COVID", and have just returned home after the long battle of delirium, only to find that my account has completely closed. How can re-open my account with a new sim?
I'm on a 30gig plan, which is upped to 50gb for £10 and that just about does me till it renews. Their was an offer for I think £12 for 120gb but now that's been deleted or changed to £14 for 200gb, that'd be too much for me, my question is; why did t...
My number has been ported but signal is not working, please can you help
First off I think Smarty are very good in the UK, but I have been to Spain twice over the last few months in the Murcia region and the data coverage is virtually non existent and the mobile signal poor at best. All my data settings are correct. Has a...
Can you lift the block on answering 5 digit numbers and dialling them please ?
Can they remove the block on five digit numbers used for text messages ?
Hi, it's been several weeks since porting to smarty.My signal has not been great but I've discovered I'm not getting landline calls at all.Customer service keep going in circles with the technical team who are saying no timestamps for the landline ca...
What a joke smarty have become. Mon a chat for 1hr and 15 mins and now the advisor is ignoring each and every request for a response. just embarrassing.
Hey guys has there been any futher updates from three themselves on outage we had the other of any further Compensateion we would get back As far as am aware there there wanting people to fill out Compensate forms that takes up to 7 days to here ...
I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...
Is there a way to unblock calls that have ‘No Caller ID’? The NHS scheduled a call with me and as the caller is calling from a home office, they have withheld their home number. As a result, their call does not come through but comes up as a missed c...
I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...
My full Q is: has anyone else been charged monthly an amount that is not your monthly fee, and it doesn't appear on SMARTY records? It's happened to me for a number of months so I had to cancel my automatic payment, but it wasn't acknowledged by SMAR...
