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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 14809 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 77606 Views
  • 498 replies
  • 8 kudos

Data Only SIM

Hi .... help please .... have purchased a DATA Only SIM, and have had it activated,  and inserted into our Caravans Avtex built in router ... cannot get it to connect to our Smart TV ..... any ideas please ??

IanMay by SMARTY Pioneer
  • 2742 Views
  • 6 replies
  • 0 kudos

How can i have full 4g but absolutely no bandwidth

Hi all, noticed the last 2 days that iv got full  4g signal but no bandwidth, won't connect to the Internet at all which is strange as it worked really well until Saturday when I decided to port my number over which still hasn't been done and iv had ...

Resolved! 4g coverage

What is the 4g coverage like on smarty, and is it as good as the other oparators.  

Resolved! Group Plan Payment

Hi, I started a family plan and invited my 2 kids. My question is can I pay the 3 accounts in one payment. At present there is 3 seperate dates I have to pay. Any help would be fab.

MrSweeper by SMARTY Maverick
  • 1398 Views
  • 2 replies
  • 0 kudos

Three Router

Can I use the Three mobile router with the Smarty data only SIM or any compatible router? Any suggestions or advice will be appreciated.Thanks

‏Request for Enhancement of Internet Signal Quality

Dear Smarty Team,I am writing to inform you about the persistent weak internet signal I have been experiencing, which appears notably weaker compared to other users of your services. I face considerable difficulties in loading most web pages and usin...

Can't call

Hi i activated my sim card but can't make a call and also can't pick up any calls from someone else 

Wifi calling - text issue.

I've been with Smarty a year now and have a recurring issue that comes up at leasr once a month. I use wifi calling exclusively at home, as I live in a remote rural area with zero mobile mast signal inside or outside. Wifi calls always work fine, the...

My number didn't transfer

I have just switched my sim card to Smarty. My old number that i was transferring, seems to have been replaced with a new number. Any help would be much appreciated.

Drummy66 by SMARTY Pioneer
  • 2481 Views
  • 4 replies
  • 0 kudos

ZTE with Smarty SIM not connecting to internet

Hello.I've got a ZTE 5G MU5120 travel router which I want to use in our van. I bought a 2GB plan and everything was fine until Saturday night but on Sunday we'd used up this data allocation. So I've upgraded the plan, but, as that doesn't start till ...

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Hi, I'm located at post code ll499ur and over the last 2 weeks my internet connection has been absolutely terrible,every 30secs sometimes less my connection keeps dropping off,I've checked the three website and they reckon there's no reported problem...

Trouble Sending messages

Trying to send a paid text to a radio station. Just get Trouble Sending every time?  I have an address on thinking it would sort the problem out.

Resolved! Newly NO reception

This last month reception has gone. I check the reception map and apparently all is well. It isn’t. I have no reception on smarty in the Nottinghamshire area. My Wife recently joined smarty and regrets it. My friends also on Smarty have the same issu...

Rw by SMARTY Maverick
  • 4517 Views
  • 9 replies
  • 4 kudos