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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 6823 Views
  • 34 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 136953 Views
  • 500 replies
  • 8 kudos

Canada roaming not working

My roaming in Canada didn’t work and now the credit I topped up my balance with isn’t showing in my account. Has this happened to anyone? Or does anyone know how I can get this refunded?

Access Point for Europe

I am trying to setup my access point for using SMARTY in Europe on my Android phone. There is a SMARTY Internet access point already there when I go through under Mobile Networks. Do I need to setup a new 3 one as setting appear the same as the ones ...

No SIM

Well, I've waited 10 days and sim not arrived. So disappointed and really wondering whether Smarty is for me. 

Activate

I am a new customer to Smarty, I have signed up for the 50g for £8 plan. The SIM card has been delivered but I want to activate it on 1st July 2024. This offer expires 30th June 2024, as I have already signed up and paid will I be able to still get t...

Calling EU countries with mobile

I’m struggling to set up my mobile roaming for my first visit to Spain using the smarty Sim. I changed the login for mobile data. What I thought was right, but it’s still not working and I can’t make a call to Spain. Any help would be appreciated

no SIM card received, no way to check the order

I have never seen worse service provider than SMARTY. To call it "garbage" is way too much. It's unacceptable that something like can exist in UK.I paid for a service and I expect a receipt. This should mention the date of purchase and address. I ask...

UserXYZ by SMARTY Commentator
  • 3222 Views
  • 6 replies
  • 0 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 9057 Views
  • 5 replies
  • 10 kudos

Resolved! No reception abroad

The data sim in our campervan TV worked twice, in different locations in Europe.  The sims in our iPhones worked perfectly throughout.  I have adjusted the settings and we were clearly not in a blackspot.  The sim worked again in the uk.  Can anyone ...

Mobile data problems around Penzance

I have a problem with Smarty mobile data whenever I am visiting the centre of Penzance, Cornwall. My phone shows 4 bars of 4G network (so an excellent signal) but I can’t do anything that requires mobile data. Mobile data just won’t connect. My wife ...

Resolved! Mobile SIM or Data Only SIM?

Was wondering if you could point me in the right direction.I use a data only SIM in my tablet to access the internet and a mobile SIM in my mobile, so I'm paying 2 bills and looking to save money.Can I upgrade my mobile SIM to unlimited data and use ...

Bye bye GB going

Ok i have added a Smarty to sim to my phone where i have a Giffgaff sim aswell. Down wales i use Data in caravan. Normally Giffgaff lasts a good 3 weeks with 25gb.  I added 100gb a day n half ago on smarty.  Looking at history and gb left it saying i...