Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Internet in roaming for a period of up to 10 days
I'm a new customer, I've been checking at different locations throughout the day my net speeds. Amazing 5G speeds: home indoors = 260'ish mbps and in the office at work = 800+ mbps and finally in the car out and about (Manchester) = easily 200 mbps....
Hi,I have had an email to confirm transfer of my old number was successful. The dashboard shows my old number however I cannot currently make or receive calls or texts.The port only happened at 4pm UK time today. Is there normally a delay from the em...
Is there discount for multi sim?
Why is it taking so long to transfer my number? This is totally unacceptable, over 24 hours so far. I have another phone that I was going to move to Smarty but if this is the service they've got no chance of getting any further custom.
New user here...... how do I know if my voicemail is active or not?
We're off abroad for 10 days and I only need my phone for connecting to Wifi (unless we have an emergency) so I'm thinking the best way to avoid unexpected charges is to turn the SIM off in my phone's settings. Is there a problem with doing this as ...
We have an antenna problem, our address has changed, the new place of residence is not antenna.
I have just paid for a new sim card. But will it be on a new number or the existing number held?
Can I speak to some one over the phone
I've spent ages trying to sort this out and can't get any sensible response from webchat as we're going round in circles. I set-up a group account last year with 2 SIMs. One for me to take camping and one for a child to use in their mobile. The child...
How do I swap my sim? I accidentally activated this sim but don’t have access to it and I need to buy one and I want to use it? How do I do it?
The Smarty FAQ is a great resource which details answers to common questions, such as setting up devices to work abroad, etc https://community.smarty.co.uk/t5/faq/tkb-p/questions
Changed my tariff to the social tariff. Payment was apparently declined so Smarty paused my account. Tried paying but they keep refusing payment. Have tried 3 different debit cards with 2 different banks, tried paypal and google pay. Tried 3 differen...
I have activated a SMARTY sim card for my Huawei to travel from UK to Spain. When I try to link to wifi it says to enable data roaming. I have done this but it still will not connect
No master where I am I get a terrible service. I have either 0 or 1 bar and can’t aces internet. Even in Glasgow City Centre I couldn’t even check internet as my signal was non existent. Is there any settings I’ve got wrong on my phone
How can upgrade to the 60 gig offer
How can I receive this offer as I am paying 8 pounds 60 gig for 8 pounds a month
