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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 89 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Refund my money

Smarty withdraw money from my bank card 2 time please refund my money as soon as possible thanks 

Contract Termination

Hi There,Can I please have the Add on data refunded to my card please?Also, coming January 4th, I would not like to renew my contract thank you for your responseNadine

EU Data Pass?

Hi, I am currently in Finland. 3 days before leaving, I purchased a Smarty unlimited data sim to use here, believing I could activate a 3-day EU data pass add-on. This is the website text: “On a 30GB plan or above? Heading on holiday in the EU? Then ...

garmcqui by SMARTY Rookie
  • 2 replies
  • 0 kudos

Is it possible...

To buy a cable that will mirror your phones screen, usb c to usb (a) port in a TV, I can't mirror/cast to it as Xiaomi doesnt seem to work with Chromecast..

leedorney by SMARTY Teamster
  • 0 replies
  • 0 kudos

If i...

TopUp via paypoint and am in a plan, will the money be taken out of the balance?

leedorney by SMARTY Teamster
  • 0 replies
  • 0 kudos

Resolved! Rewards

One areas to evolve the community and encourage involvement is community rewards. Can be credit on their account or bits and free bits you have lieing around  

Wardysays by SMARTY Teamster
  • 4 replies
  • 0 kudos


Used to be on the giffgaff network and used to love the forum and the idea of helping other within the smarty community.Having recently ended my contract with EE and moved to smarty signal and customer service has been great.Hopefully I'll be staying...

New plans

Have a plan Then I see a better planBut it's not on offer in my appHow do I get it 

Resolved! Refer a friend

Referred my sister  and my mrs to smarty ,only received a voucher for 10 pounds for my Mrs, not my sister  ?

Originator Trophy/Badge

SMARTY how do we get the originator trophy/badge? Did I join in time to be classed as a founding father? 

Wardysays by SMARTY Teamster
  • 1 replies
  • 0 kudos


I cannot access my unlimited date to use on my iPad (via Hotspot) as I have forgotten my password. Can anyone advise and help?