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Esim and losing customers

Smarty reply:" We have no plans to offer Esims "Do you have plans for losing customers who have been with you for years ? 

MrMas by SMARTY Maverick
  • 2812 Views
  • 6 replies
  • 1 kudos

Resolved! 5G

Hi. Had to reset auto monthly plan renewal with my bank.Was moved to 5g with same 4g sim card installed.Phone is stopping randomly. Is this because I have been shoved back to 4g, as this is all that displays?Much thanks in advance Also, bank renewal ...

TT_606016 by SMARTY Maverick
  • 1222 Views
  • 2 replies
  • 0 kudos

Resolved! Short term cancelation

I have a smarty sim in my router in my caravan. The site closes soon and I would like to temporarily stop my account for4 months. There's no point paying for it whilst I am not there. Can I cancel and rejoin in 4 months time ?.

0345 number

Trying to phone my bank on a 0345 number only to told I do not have access to this number ?

Network

How comes i was on 3 for 5 years and smarty now since January and for all that time been checking network status for my post code and its always said we are doing work in your area ... Never said anything different . Actually majority of london post ...

Activating and adding a second sim

HiI am confused and worried I have costed my account too high in pounds trying to have 2 sims on my account. I have organised a group to put it on and have ordered a new sim which I will activate and add to the group but find the monthly costs keep a...

Data now rolling over?

Hi, I’m on a 30gb plan, but it’s actually double data so 60gb.However this time when it renewed it has carried over the unused data and now shows 60+ out of 90gbI’ve searched but can’t seem to find anything out about this. 

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rupe by SMARTY Pioneer
  • 1484 Views
  • 3 replies
  • 0 kudos

SMS to 00447537452514

My phone number has allegedly sent an SMS to 00447537452514 at 18:03 on 01/11/2023, when I did not. There is no record  of the text on my phone, but it shows up in the Usage history on my dashboard. This is very concerning. This number has hundreds o...

Clarissa by SMARTY Maverick
  • 727 Views
  • 1 replies
  • 0 kudos

Resolved! How to change from data-only to a regular plan

A few months ago, I got a Smarty SIM for use in a mifi router and elected for a 40GB@£13/month plan that is currently off auto-renew (i.e. expired). A friend told me he has a regular plan for his mifi device and I see that I can get 100GB for £12/mon...

GeoffL by SMARTY Maverick
  • 5073 Views
  • 12 replies
  • 1 kudos

Number porting - 72 hours and still counting

I took out a Smarty account using a Bonus Sim a family member had with their Sim, on Monday. After some trouble getting it activated, I finally was able to select a tariff. Then I submitted my PAC - all before 5pm. It's now Thursday, so by tomorrow i...

ZTE router won't connect to network

Hi guys, I've just got a ZTE 4g router and a smarty unlimited data SIM but it will not register to the network, I've changed the APN settings and tried everything else I can thing of but it will still not work? Anyone have any suggestions or came acr...

Resolved! Need to phone passport office

When I try to phone the passport office on 09135 950999 I get a message saying, "Sorry, you have not been given access to that service."I have £10 credit on the account and a package with unlimited calls.I've checked alternative number websites but t...

Gps

Can I connect a GPS 07 tracker to my smarty account what SIM card do need

Discount scam

Just had a call offering me a discount on my 3 mobile account. SCAM BELLS RINGINGAfter trying to get caller to confirm they worked for 3 they wouldn't .When asked why calling me they said my number was on a 3 account. I said I didn't have a contract ...

andyk159 by SMARTY Pioneer
  • 1662 Views
  • 4 replies
  • 1 kudos