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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Can I just swap a ported SIM to a new phone

So I’ve just swapped over to smarty from O2 and kept my old number but wondering if I were to buy a new phone and put my smarty SIM into it would that automatically just work on ported number or would I need to do anything else?

Tarriff Update

Hi all,I recently received a spam phone call purporting to be from Smarty / 3.The offer was for 50GB costing £8. I asked them to email me the details which they did but the source appeared to be Currys / Carphone Warehouse.I contacted Smarty and alth...

poor speeds

been using smarty as a data only sim on my router for two or three years the speeds has been finebut now all of a sudden speeds are really slow and even cant connect sometimesaccording to the three app there are no problems so what is going on?

This doesn’t look good

Only been on Smarty a week and I’ve had no signal all day today. No real way of finding out why on the so called ‘help centre’ Maybe should have stuck with the major players. A case of you get what you pay for? This is like going back 15 years. Not g...

Call plan

Explain why I am paying £6 for both my phone's yet your advertising £5 for new people? Robbing me are we??????

Texts Diverting

I have a problem.I have two phones on Smarty, during the working day I have my main phone set to divert all calls to the other number.Since the 6th March all of my texts also divert to the other phone regardless of whether the divert is set or not.Th...

bonus sim

Hi,I got my new sim last week and activated it.  I also got an additional sim, which may be of some use.  Do we still get the £10 voucher if I pass it on?RegardsMartin


I've tried to pay numerous times I've Bern cut of speaking to someone it's very frustrating 

Identify number from SIM card

I have several SIM cards which I use for mobile Wi-Fi in various devices. If I’m not going to use a particular device for a while I suspend the plan. I now have several inactive SIM cards but can’t figure out which one I need to reactivate to make th...