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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 5574 Views
  • 23 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 133315 Views
  • 499 replies
  • 8 kudos

Resolved! No reception abroad

The data sim in our campervan TV worked twice, in different locations in Europe.  The sims in our iPhones worked perfectly throughout.  I have adjusted the settings and we were clearly not in a blackspot.  The sim worked again in the uk.  Can anyone ...

Mobile data problems around Penzance

I have a problem with Smarty mobile data whenever I am visiting the centre of Penzance, Cornwall. My phone shows 4 bars of 4G network (so an excellent signal) but I can’t do anything that requires mobile data. Mobile data just won’t connect. My wife ...

Resolved! Mobile SIM or Data Only SIM?

Was wondering if you could point me in the right direction.I use a data only SIM in my tablet to access the internet and a mobile SIM in my mobile, so I'm paying 2 bills and looking to save money.Can I upgrade my mobile SIM to unlimited data and use ...

Bye bye GB going

Ok i have added a Smarty to sim to my phone where i have a Giffgaff sim aswell. Down wales i use Data in caravan. Normally Giffgaff lasts a good 3 weeks with 25gb.  I added 100gb a day n half ago on smarty.  Looking at history and gb left it saying i...

Data usage

Hi - I've just come over to Smarty from sky, and I'm amazed about how much data it says I've used. 5GB in 24 hrs and I've hardly used it! I used to use 4GB over a month before. I don't understand how it's calculated my usage.  Can any one help with t...

How do I order spare SIMs

I've recently moved from GiffGaff.  I used to keep a few spare SIMs in a drawer, as I'm a landlord, and tenants arriving from overseas often need them, and GiffGaff give us both a reward for signing up.I'd like to do the same with my Smarty SIM, but ...

Resolved! the wrong number

I have talked to have the wrong number I would like my current one to be transferred the balance to

Resolved! Sharing my sim and plan

Hello. My son is about to be given one of our old phones to use in emergencies. I have a plan and never use half my allowances and wondered if my son could use my plan but on his own phone. Am I able to get a 2nd sim so he can use my allowances or wi...

Resolved! No service from SMARTY

I have been a customer for many years and never had a problem until these last few months. You seem to be rejecting my payment method after me renewing it many times over the past two months.  What is going on!   Looking forward to your prompt reply ...

Charged Twice in June

Check your bills as I've been charged twice this month and whilst SMARTY have agreed to refund they have no way of auditing themselves apparently so up to us as customers to check for their mistakes. I've complained as they don't seem to take it seri...

Resolved! iMessages

Just ported my number to Smarty and I cant send  iMessages. Error message say number not associated to sim!  Any ideas please?

Pac code problems

I used the pac code but smarty said there was a problem transferring my old number. I've checked with my old network provider and it is correct? Help please.