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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26128 Views
  • 486 replies
  • 7 kudos

Can’t close account

I have a smarty sim and I got a bonus sim with this. After a month I tried to set up my bonus sim to give to my child but then I realised it wouldn’t be added to my family plan so I ordered another sim with my family plan but before this I had set up...

TommyH by SMARTY Pioneer
  • 662 Views
  • 1 replies
  • 0 kudos

Signal

This is a wonderful network for the price and I never use all my data but sometimes the signal is a bit weak. Any tweaks or suggestions?

Transfer number from three, now number is "incorrect"

HiCan someone please help, I've ported a number from three to smarty and everything looked ok but now the original number is saying "You have dialled an incorrect number" when I call it. I didn't realise (and nothing anywhere said) that it would stop...

fastrider by SMARTY Pioneer
  • 847 Views
  • 1 replies
  • 0 kudos

eSIM

Is smarty going eSIM? What features should we expect? 

Quo4ey by SMARTY Pioneer
  • 964 Views
  • 1 replies
  • 0 kudos

New customer

Hi, currently moving from o2. How do I know when I can put my smarty sim into my phone.

Sim card issue

Why is my sim card called "mum" I don't like it I wanna change it how do I change it do I have to order a new sim card with my number 

Phone number transfer

How can I use my PAC code once I have already sent for a sim? I clicked "maybe later" when I was prompted for the PAC information when setting up the account and now I feel this was the wrong thing todo as I can't find any information on how to trans...

Pjay82 by SMARTY Pioneer
  • 1069 Views
  • 2 replies
  • 0 kudos

Smarty data in France

Good Evening, I'm heading to France in 2 weeks and have an unlimited data Smarty Sim which I use in a small Huawei Mobile wifi device. How can I make sure I can use my smarty data in France for my 2 childrens I pads . Thanks in advance 

Sim card

I have activated a SIM card for the £20  unlimited offer but it’s saying a SIM card will be sent out, can I use the SIM card I already have

Hotspot

I can make myself a hot spot that you can connect a device with. But can't get internet? 

Using data abroad

I'm in Lanzarote and I need to use internet. I have followed instructions to configure the phone but it is s not working. I have Motorola 

New to smarty

Hi all I've just got a 2gb data to try it out ATM I'm impressed with it. Will I be able to change to a better plan right away or will I have to wait until I get closer to the due date Cheers 

Resolved! Mobile Wi-Fi

 Having happily used Smartie with my phone for the past six months, I wonder if it is possible to add another Sim to use in my GP mobile Wi-Fi device. I would be delighted if someone could put me straight with this. Thank you in advance for your assi...