pac number

[FayeRet_1552016]

Hi, I joined smarty a long time ago and transferred from O2 with a PAC number.  
My phone has been working fine. 

today when I went onto my dashboard it was asking me to re enter my number and add a pac code to transfer my number to smarty. 

I am a little confused? I’m going abroad tomorrow - to Spain. And have never been able to get my phone to work on past trips even though I have changed the settings as per the instructions. 

any suggestions? 

[MSF]

@FayeRet_1552016  Don't understand what has happened and we cannot see your account because we are forum members like you and do not work for Smarty.

I suggest a web chat with Support Team so that they can investigate for you.