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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

How long does it actually take to uodate plan?

I put 20 pound on over 5 hours ago and I am still without Internet,texts or calls. Im now round at a neighbours just to use her phone to call my daughters paediatrician about concerns with her brain injury. I've never known it to take this long and o...

add-on top up

I have done a add-on top up but cant see if is active or not

  • 3 replies
  • 0 kudos

Failed Number Port

Hi AllNumber port has only part completed (can dial and text outbound but not working inbound). Can anyone confirm if port should have completed by 1700 or can it take up to midnight??Thanks 

Mark_516 by SMARTY Pioneer
  • 5 replies
  • 0 kudos

New customer

I just signed up- bought an £8 12gb month bag-decided to up this to a £10 30gb from next month Why does my dashboard show an active 30gb add on above my current plan when I never bought a 30gb add on?????   

Traffic Shaping / Proxy?

Hi,I'm wondering if Smarty does any traffic shaping that may effect SSL or similar. I am a new customer and have noticed that, on my android (Pixel 5), I get and SSL protocol error on a website I frequent as well as being told I am offline on another...

Benjamest by SMARTY Pioneer
  • 1 replies
  • 0 kudos

Plan renewal service pushed

My data plan is expired today. Naw i m trying to active a new plan but when i login my account It's shows they pushed my service and i need to contract support via chat . But they are giving me automated reply which didn’t help me. Can anyone solve m...

Resolved! Cape Verde

Can I make calls and send texts from Cape Verde to UK without having to change any settings before I go?

DrayTek 2620 LTE 4G router

I CANNOT FIND ANY APN NAME SETTINGS THAT WORK. DO I JUST LEAVE BLANK? Smarty support hopeless and think I have a phone as only suggest APN I have tried “” and “3internet” but not connecting. help please! 

Nogbaduk by SMARTY Pioneer
  • 5 replies
  • 0 kudos

Resolved! Wifi calling

I have a moto g31 which does not appear on Smarty's list of supported phones for Wifi calling but an older model moto g does. Wifi calling is supported on the moto g31. When will smarty be extending wifi calling to newer phones?


So I put my Smarty sim in my 5G MC801A router, and it’s force installed Three firmware, locking me out of features and now I can’t keep 5G signal on a full 5G signal on any other network as the router keeps forcing me to 4G. Even selecting 5G by forc...

MrAye by SMARTY Maverick
  • 7 replies
  • 0 kudos

Told I'm out of data yet my plan renewed today!

Received an email from Smarty saying my plan (30GB for £10) auto renewed today but when I logged into Smarty just now it says I'm out of data! Plus when logged in things are dead slow only just managed to get here). However it seems okay when I'm log...

fuzzy by SMARTY Commentator
  • 3 replies
  • 0 kudos


Hi have had a notification marker come up,but when I go into my account the notification does not go it stays there and I can’t get rid of it anyone else having this problem.