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Forum Posts

Number porting - 72 hours and still counting

I took out a Smarty account using a Bonus Sim a family member had with their Sim, on Monday. After some trouble getting it activated, I finally was able to select a tariff. Then I submitted my PAC - all before 5pm. It's now Thursday, so by tomorrow i...

ZTE router won't connect to network

Hi guys, I've just got a ZTE 4g router and a smarty unlimited data SIM but it will not register to the network, I've changed the APN settings and tried everything else I can thing of but it will still not work? Anyone have any suggestions or came acr...

Resolved! Need to phone passport office

When I try to phone the passport office on 09135 950999 I get a message saying, "Sorry, you have not been given access to that service."I have £10 credit on the account and a package with unlimited calls.I've checked alternative number websites but t...

Gps

Can I connect a GPS 07 tracker to my smarty account what SIM card do need

Discount scam

Just had a call offering me a discount on my 3 mobile account. SCAM BELLS RINGINGAfter trying to get caller to confirm they worked for 3 they wouldn't .When asked why calling me they said my number was on a 3 account. I said I didn't have a contract ...

andyk159 by SMARTY Pioneer
  • 1712 Views
  • 4 replies
  • 1 kudos

Refund

Hi here refund never arrived this peoples is scammers 100 email not sorted out money never  come back awful poor service scammers scammers scammers 

Poor customer service

After nearly 30 emails/messages with different Smarty personnel, I find myself £12 out of pocket! They wont refund me £12 for a new sim for my partner that never arrived and on trying to activate a 'replacement' the sim was listed to a different numb...

Google problem

I have activated my sim and after a couple of days have found a full screen message on two occasions appearing to be from Google. I then have to deactivate the sim and replace it. Having gone through the preceding moves, I can use the phone and the m...

Resolved! Absent ringing tone

Hi can anyone helpi am new to this phone, my new number when rung gives  a voice. Mail answer that the number was unavailable any help appreciated Linda edwards 

charged twice for 8 months

Hi, I have been charged twice during the last 8 months, the payments appear in my PayPal but not in Smarty’s dashboard and I can’t get help in the chat. Can I talk with someone willing to see proof of payment from my autorenew service? I’ve had to tu...

Ange by SMARTY Pioneer
  • 345 Views
  • 0 replies
  • 0 kudos

Resolved! Rewards

Hey folks I've been with smartys a few months not can't fault it at all  Is there a reward system ?Whatever data you don't use can you get miney back  if that makes sence  Many thanks 

Raymondc by SMARTY Maverick
  • 1856 Views
  • 5 replies
  • 0 kudos

Sims

I broke my new sim which has £20 unlimited on it can I transfer credit onto new sim?

Resolved! Activation

I received an email confirming activation of sim and number swap but I'm not able to make or receive calls, send or receive messages and have no Internet access.I am only able to hot spot or connect on WiFi.