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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 17486 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 81775 Views
  • 498 replies
  • 8 kudos

Keeping Number

I transferred my old number to Smarty. However when I call anyone, it shows my new SIM number.  None of my contacts know it is me calling as it shows as an unknown number.

06Daisy97 by SMARTY Pioneer
  • 1705 Views
  • 4 replies
  • 0 kudos

Add on usage

If I have bought an add on while in Europe for 3 days, and my payment renewed after 2 days, will the add on still be valid in the 3rd day? Will the data used take it into account? Thanks

Huawei mobile WiFi

hi guys I activated my sim this morning and have put it in my huawei mobile WiFi device but only the battery and WiFi are lighting up green. The signal is red. Any advice 

Data Add-on not working

‎Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on  pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...

Resolved! Data warning

Hi I have 120 gbs,but when I am using  my data it says e:g warning 2 of 5gbs used,why 5 when I have 120 ? thank you.

Using smarty unlimited card in a Netgear mifi abroad

I have a smarty unlimited data SIM card in my Netgear M1 router. It tells me that I need to turn on international roaming. I am currently in France. Please can somebody advise (in really simple terms) what I need to do. Is it a case that I need to pu...

Very poor indoor signal at home

hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...