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Roaming not working abroad

MelanyC_2414248
SMARTY Rookie
SMARTY Rookie

Hi my abroad using Smarty for the first time and roaming isnโ€™t working. I have an iPhone and the next work is intermittent, showing 3G on and off. I have tried all the settings but still not working

1 REPLY 1

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

Have you changed the APN in your phone to โ€œmob.asm.netโ€ for starters ? 

As you are roaming on a foreign network, you are reliant on that networkโ€™s infrastructure. 

Some networks do reserve 5G access for their own paying customers, leaving roamers to use 3G and 4G

Your location will of course play a part, just as it does in the UK - you will get better coverage / speeds in large towns and cities as opposed to rural areas. 

You can try manually selecting a network on your phone, rather than letting your phone automatically select a network, as you may then be able to connect to a network with better coverage / speeds.

Also, are you in the EU, where Smarty includes roaming, or outside the EU, where you would need to buy an add on ? 

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